Consumer Experience Manager Auckland, New Zealand

4 weeks ago


Auckland City, New Zealand Philip Morris International Full time

Are you ready to #MakeHistory?

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re in the process of transforming our business and introducing products to work towards a smoke-free future.

With huge change, comes huge opportunity. So, if you are the chosen one, you’ll enjoy the freedom to dream up and deliver better, brighter solutions. You’ll have the chance to work alongside and have endless experiences learning from our teams across the business.

We are currently on the lookout for a Consumer Experience Manager based in Auckland, New Zealand.

Reporting to the Head of Consumer Experience, this role is pivotal in developing the strategic road map and on ground plans of critical consumer experience within the ecosystem of our products, programs and initiatives across the consumer journey for our Smoke Free Products.

A day in the life of Consumer Experience Manager:

- Identify the key channels and stakeholders required to grow awareness of brand and products
- End-to end management of programs and activities in line with long/short term goals of the consumer journey and organisation.
- Develop roadmap, operating plan and budget for scalability to expand Consumer Experience across multiple touchpoints (omni-channel) along the consumer journey.
- Produce accurate and timely reporting throughout program lifecycle (KPI’s, ROI, Impact).
- Report on program performance and insights, including proposals to improve KPI’s and User Experience across awareness/Learn stages of the Consumer Journey.
- Identify areas for improvement throughout project lifecycle to optimise products and services across relevant awareness stages of the consumer journey.
- Work with market Project Management Team to ideate and conceptualize MVP offers and experiments based on adult consumer research and insights.
- Co-ordinate due diligence requirements and executional feasibility within the business to understand the overall impact of scalability on business results
- Implement and manage change transitions and intervention with supporting stakeholders to ensure project goals are achieved
- Analyse and facilitate the mitigation of project risks, meet with stakeholders to ensure clear and transparent communication regarding project issues and decisions by sponsor/management

We’re looking for someone who has:

- At least 7 years’ experience of which at minimum 3 should be in a Manage others role.
- Critical thinking with a problem solving mindset using data and analytics.
- Strong communication with the ability to influence, engage and management a varied range of stakeholders across the organization.
- Sound business and financial acumen with advanced planning and analytical skills.
- Drive for results, with the ability to pivot when needed especially when dealing with ambiguity.

This is a great opportunity to join a global organisation offering a lifetime of exploration and discovery to #MakeHistory

Inclusion and diversity are part of our DNA at Philip Morris Limited. Our priority is to attract, support and retain individuals - no matter their age, gender, religion, sexual orientation or physical ability.



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