Chief Consumer Experience Officer

7 months ago


Auckland City, New Zealand Joylab Full time

Star Hospitality is a very recent merger of Joylab and Kapura, two extraordinary communities of top-notch bars, pubs and restaurants dotted across the country. We’ve all been hard at work for over 15 years creating great businesses and now we’ve decided we’re just better being together. This is an exciting time for the network as we embark on a new journey to create something that is totally unique in the NZ market. Together, we hope to create a national hospitality business that is second to none.

We’re on the hunt for a strategic CXO to sit on our executive team and lead our large brand/marketing, sales and customer loyalty teams. You’ll have the opportunity to build the role from the ground up, and be responsible for providing experiences that exceed guests’ expectations throughout their journey and putting our guests at the forefront of our strategy.

As a member of the executive team, you will:

- build (and continuously improve) customer focused solutions;
- manage end-to-end promotional activities in line with short/long-term objectives;
- develop new concepts and trends driven from a deep understanding of consumer insights from ideation through to execution;
- identify and drive insight from customer profiling;
- lead the development and growth of our very own loyalty program;
- lead a large team of talented individuals across marketing, sales, design and rewards;
- understand consumer behaviour at a macro level and drive data-led insights through accurate/timely reporting, while confidently championing internal stakeholder collaboration;
- be heavily involved in how we shape of strategy and development of systems to support our execution.

This is unlike any other role in the industry and will require an individual with real passion, great communication and strategic skills with strong experience in relatable businesses.

If this sounds like a bit of you (and you’re legally entitled to work in NZ), then have a crack at joining our 100% homegrown kiwi company based in Auckland. We can’t wait to hear from you.



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