Specialist Consumer Digital Experience

3 weeks ago


Auckland City, New Zealand IAG New Zealand Full time

**READY FOR ANYTHING**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including AMI, State, NZI, Lantern, Swann and NAC. We are ready for anything.

**The Role**

Reporting to the Manager, Digital Distribution, you will help to shape the digital roadmap & lead the delivery of growth and channel shift strategy across the digital customer journeys for State & AMI.

You will also be responsible for ensuring a cohesive customer experience across retail websites and portals to ensure customers can easily find the information they need to make decisions about and manage their insurance.

**Key Responsibilities**
- Driving digital growth, working in partnership with Technology, Customer & Consumer, Portfolio and Operational teams.
- Reviewing and understanding channel insights across the digital sales funnel, and working alongside Product Owners & technical teams (Retail Web, Service and Buy) to identify, prioritise & drive optimisation opportunities.
- Leading the resolution of digital risk items, ensuring they are resolved within agreed timeframes, meeting IAG risk approach and delivering strong customer outcomes.

***

**Skills & Experience**

You will also be able to demonstrate the following:

- Advanced stakeholder management, relationship-building and effective influencing skills, inclusive of a wide range of stakeholders and functions across the business
- Action orientated with demonstrated ability to achieve performance outcomes by delivering results to agreed timeframes and milestones in pressured and changing environments
- Experience in digital channel optimisation (product ownership preferrable)
- Experience in identifying, managing and mitigating risks.
- Relevant industry or specialism qualifications e.g. Agile
- Previous experience in a digital marketing, project management or business analysis role would be highly advantageous
- Previous experience with relevant platforms & analytics tools including Adobe Experience Manager, Adobe Analytics, VWO or Tealeaf highly advantageous

**Ready for anything? Let's talk.**

Continue your career journey with us and click 'Apply'
**Applications close on 12 February 2023 at 11.59pm.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy up to 50% insurance discounts, generous parental leave, flexible work and leave options, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.



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