Head of Customer Propositions

2 weeks ago

Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 69840
**Department**: Funds Management Products
**Division**: New Zealand
**Location**: Auckland
Ko Mātou - About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As the Head of Customer Propositions in our Funds Management, Product team, you’ll play a lead role in helping to translate the big picture view into what work is required to deliver amazing customer propositions, customer value, and business value. This role is responsible for bringing to life the roadmap for the ANZ Funds Management customer proposition centred on customer needs and solutions - which will evolve based on customer insights, customer behaviour and changes in the market.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

**Role Type**: Permanent

**Role Location**: Auckland

Ka aha tō rā e kite ai? - What will your day look like

**In this role you will**:
Have responsibility for achievement of the end-to-end customer value proposition within the Funds Management product team.
Collaborate with internal teams, including Centre of Excellence (CoE) teams, as well as external partners, to orient teams to develop and deliver on Funds Management purpose-led customer propositions, solutions, and experiences.
Remove and reduce impediments, barriers, blockers and dependencies in relation to bringing customer solutions to market.
Mobilise teams to represent the voice of the customer in every interaction.
Define, execute, and respond to insights to progress against agreed customer outcomes and measures.
Collaborate with teams so that people are clear, focused on the right thing, specifically creating the customer behaviour change required to achieve key results.
Play a key role in driving a high performing team culture, where all team members and stakeholders recognise the importance of their role in delivering value to customers.
Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:
At least 10 years relevant professional experience in financial services.
Broad Wealth technical leadership experience
Preferably exposure to design, digital, data, technology, marketing, analytics, strategy, and governance.
Innovation management - a sense about managing the creative process of others and good at bringing creative ideas to market
Demonstrated leadership capability, particularly indirect people leadership across multi-disciplinary teams
Confident senior stakeholder engagement; excellent influencing and negotiation skills.
**A growth mindset**: Able to anticipate and plan for change; takes a long-term view of business needs; strives for continuous improvement and better outcomes.
Proven track record in building/maintaining strong two-way partnerships, including leveraging internal and external partners as part of co-design and delivery (of customer solutions).
Strong analytical and problem-solving skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Job Posting End Date

27/06/2024, 11.59pm, (Melbourne Australia)

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