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Product and Propositions Lead

4 months ago

Auckland City, New Zealand Contact Energy Full time

Company Description
**Te Tākinatanga | Our Story**
- Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao._
- Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou._
- He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha._
- Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua._
- He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa._

At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: _we touch lives to make life better_.

This role is part of this journey by delivering market-leading customer experiences and lead new product execution to accelerate the growth of customers. You’ll eat, breathe and dream about the power of customer insights, market intelligence and commercial assessment in developing propositions and products for target customers.

**Job Description**:
**Wait, what, it gets better? Yup and here’s the exciting part**

This is the perfect combination of dreaming big and doing the doing. There’s a lot to this position, so here’s some words that gives a high-level overview; Customer centricity, digital, commercials, new product delivery, designing propositions, customer journey, customer insights, testing, prototyping, product and pricing. Yes, granted that these are important but what does it all mean?

Essentially, you’ll use all the points above with a focus on them by tracking key market development, trends, customer and competitor activity to identify additional opportunities to develop further product and proposition opportunities. I know this sounds like a bit of you right, so here’s a snapshot of some additional tasks;
- Ideating and pushing the development of viable, scalable, customer centric value propositions (products / experiences and promotions) that are suitable for new business or improving the retention of existing customers
- Ensure new propositions maximise the profitability for Contact across energy (gas and electricity), broadband and new opportunities via partnerships
- Ensuring we build smart propositions/concepts that address specific priority customer needs which align with our brand purpose and launch them into market in a way that attracts the targeted customer segments

**Qualifications**:

- Real world examples of how your propositions have unmet customer needs
- End to end product development coupled with marketing executive experience
- Proven track record for defining and driving profitable new business growth activities and commercial initiatives with strong marketing disciplines
- Proven track record of leading multiple stakeholders, bringing people together to buy in to the vision

Additional Information

There are a bunch of perks to being a permanent Contact kaimahi (employee). Along with great leadership, teammates, development, and growth and progression opportunities, you’ll enjoy flexible working, free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy [link removed], discounts on Contact Energy products_, _and more.