Head of Consumer Proposition

6 months ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for over 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

At Tower, we are progressing boldly to align with future insurance trends. This newly created role will focus on new consumer propositions to deliver beautifully simple and rewarding experiences for our customers.

To continue our growth, we are looking for an experienced professional to join our Marketing, Revenue and Brand team as Head of Customer Proposition - Personal Lines.

Reporting to our Chief Marketing, Revenue and Brand Officer, you will play a key role in shaping the future of Tower's customer propositions through the identification, creation and delivery of strategic new customer value and offerings. You will work across the business to ensure these consumer propositions are competitive, create simple and easy experiences for our customers, as well as drive revenue and market growth.

You will build and foster strong relationships with key stakeholders to quickly achieve buy in and influence others to deliver fundamental change.

**You can expect to be across the following**:

- Create and execute a Tower proposition strategy that aligns closely with our business and customer strategy.
- Work with key stakeholders and teams across the business to understand market insights, competitor propositions and customer needs to identify proposition opportunities.
- Work alongside the Chief Revenue, Marketing and Brand Officer, Head of Product and other key stakeholders to develop new consumer propositions (including experiences, products, services and loyalty offerings) and enhancements ensuring they meet regulatory and customer standards to help Tower win in it's chosen markets.
- Support the Chief Revenue, Marketing and Brand officer with Quarterly and Annual strategic planning to support the wider Marketing and Brand business unit.
- Collaborate with the Product, Pricing and Portfolio teams to establish competitive pricing strategies for new propositions to market in line with our risk appetite.

**What you'll need**

**To be successful in this role, you will also be able to demonstrate the following**:

- 8-10+ years' experience working in Propositions, Strategy & Marketing roles(Insurance or Financial Services Industry would be beneficial
- Proven experience driving business growth and customer satisfaction through propositions.
- An accomplished and inspiring leader with excellent stakeholder management skills and the ability to cooperate and collaborate with other senior leaders across the business.
- Strong analytical skills with a deep understanding and appreciation of customer and market insight data.

**We pride ourselves on encouraging everyone to bring their whole selves to work, and respect diverse opinions and backgrounds. Making sure we are doing what's right; our recruitment process is fair and unbiased.**

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- Our people come first as we offer 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Career growth - we promote internal capability; we have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts

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