Head of Wealth Proposition

2 weeks ago


Auckland City, New Zealand BNZ Full time

**Ko mātou tēnei | This is Us**

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise 'If you can imagine a better future, let's find a way'.

We have an opportunity for an engaging leader to join our Customer, Product & Services (CP&S) tīma (team) as **Head of Wealth Proposition & Partnerships**. As a senior member of the CP&S tīma and reporting to the GM - Wealth & Insurance Partnerships, this is a fantastic opportunity to lead the BNZ customer strategy for Wealth Proposition partnerships, collaborating with third party wealth providers.

Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits, including 6 weeks annual leave

**Mō te Tūranga | About the Role**

We spoke with our Executive - CP&S, and he let us know the following about the tūranga (role):
**What are some of the key responsibilities the tūranga?**
- Lead the design and implementation of the BNZ Wealth partnership strategy, building strong relationships with multiple external providers to meet the diverse range of Wealth needs of BNZ customers.
- Creating and managing appropriate and effective customer value propositions for Wealth solutions by building and supporting capability across all BNZ customer channels.
- Continually improve the tools and processes used by BNZ frontline tīma to deliver great customer outcomes by leading the Wealth proposition and working collaboratively with BNZ distribution channels, capability coaching teams, operational stakeholders and technology.
- Lead and develop the Wealth Specialist tīma proposition and deliver good customer outcomes and value as well as advice to customers with more complex needs.

**What is the most exciting thing about this opportunity?**

Wealth & Insurance Partnerships is a newly formed tīma here at BNZ which gives the flexibility and autonomy to really make it your own. This tūranga allows you to take charge of the strategic vision and drive the business performance of this portfolio in conjunction with our partners and our bankers.

**What specific experience would be beneficial?**

We are looking for someone who has broad experience in managing the customer lifecycle journey in financial services or a similar industry. You will have extensive experience in product or distribution channel management within the wealth industry and experience managing the overall customer experience.

**What attributes will this person display in order to be successful in this tūranga?**

To be effective in this tūranga, you will understand what drives customer and colleague behaviour, and be able use this to develop approaches to respond to these needs. You will also bring outstanding stakeholder engagement and influencing skills, with the proven ability to create collaborative relationships across all levels of the business.

**What is the tīma culture and environment like?**

We are a close knit and supportive tīma that thrives on finding innovative ways to collaborate and assist both customers and colleagues daily.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

**Applications for this vacancy will close Thursday 11 April 2024.



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