Claims Coordinator

2 weeks ago

Christchurch, Canterbury, New Zealand Marsh Full time

Marsh (JLT - WellNZ) is seeking for a
Claims Coordinator to join our Team in the
Christchurch Office.

Role Purpose

  • Claims management of a portfolio of clients.
  • Management of claims to meet SLA, AEP audit standards, legislation and Wellnz's commitment to quality.
  • Provide support to case managers in the implementation and delivery of services to meet SLA and AEP audit standards.
  • Promote the healthy and safe working environment.
  • Identify new business opportunities.

Key Role Responsibilities

Client service:

  • Establish effective working relationships with case managers and clients.
  • Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights.

Compliance:

  • Ensure the client Service Level Agreement, client negotiated KPI's, AEP audit standards and Wellnz quality standards and procedures are maintained.

Effective coordination of services:

  • To coordinate and facilitate appropriate cover and entitlement services to ensure a timely, efficient and costeffective service is provided, on behalf of clients.

New business:

  • Recognise and act upon new business opportunities.

Non-conforming products or service:

  • Ensure all nonconforming products and services are reported.

Technical knowledge:

  • Develop and maintain a competent practice.

Health and Safety:

  • Foster positive H&S practices.

Personal Training:

  • Complete JLT University compulsory modules.

OneJLT:

  • Develop relationships with and promote the interests of other JLT specialist areas.

Experience, Qualifications & Skills

  • At least 2 years experience in claims management/or equivalent or 2 years working experience in a relevant health discipline or administration.
  • Thorough knowledge and understanding of the ACC Accredited Employer Programme audit standards.
  • Commitment to the philosophy of a case management model of practice.
  • Excellent communication, interpersonal and relationship skills.
  • Sensitivity to equity, disabilities and various other social and cultural issues.
  • Excellent written and oral communication skills.
  • Strong customer service skills and customer focused.
  • Negotiation skills.
  • Keyboard skills in Word and Excel.
  • Proven time management and organisational skills including the ability to meet deadlines and work under pressure.
  • Selfmotivated and energetic.
  • Team player.

About Marsh:

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.


  • At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._

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