Clinical Administrator/ Booking Coordinator

2 weeks ago

Christchurch, Canterbury, New Zealand New Zealand Government Full time

Mō te tūnga About the role Health NZ Te Whatu Ora Waitaha Canterbury is dedicated to providing excellent healthcare services and meetingthe Ministry of Health (Mo H) targets.

We pride ourselves on maintaining highstandards and a patient-centric approach.
Our team is passionate about ensuringtimely and effective patient care.

We are seeking a dedicated andhighly organized Clinical Administrator / Booking Coordinator for our Colposcopyand Hysteroscopy Service at Christchurch Women - s Hospital.

We provide care for over 5000 women per year.

The key purpose of this role is to ensure efficient booking practices inalignment with Waitaha Canterbury standards and Mo H guidelines.

This position is a permanentpart time role, working 32 hours per week.
This can be either four days per week, or 6.5 hours per day over fivedays.
We are looking for the rightperson, and hours of work are negotiable.
As part ofthe Administration and Clerical Pay Equity Claim settlement this role hasbeen mapped to National Band 5 / Profile 5 BFor furtherinformation about the administration and clerical pay equity settlement pleasefollow the link below : PSA National Health Administration Collective Agreement - FINAL (tewhatuora.)

Key Responsibilities :

Customer Service :
Deliver outstanding customer service to patients, clinicians, and other service users.
Maintain patient confidentiality and privacy at all times.
Ensure patients receive pre-appointment information promptly.

Front of House Duties :
Perform front of house duties with excellent customer service skills.
Update patient demographics in the patient management system.
Refer unwell or infirm patients immediately to nursing staff.

Patient Management System :
Book patients by priority, managing 'greatest need, longest wait' and meeting Planned Care (Mo H) requirements.
Ensure accurate and timely data entry.
Communicate clear and concise booking information to patients.
Seek clinical direction as needed, especially regarding re-categorisation queries.
Consider pre-booking requirements, including the timing of diagnostic tests.

Clinic Utilisation :
Make clinic bookings according to the clinic template.
Maintain a high level of clinic utilisation.
Minimise cancellations by working within the six-week booking horizon.
Prepare for and manage clinic outcomes as required.

Wait List Management :
Filter wait lists according to service requirements and align with 'greatest need / longest wait.'
Consult with clinical and service management if in doubt.
Flag any mismatches between the existing waitlist and clinical capacity.
Ngā pūkenga me ngā wheako Skills and experience Essential
Excellent customer service skills - people-focused.
Technically savvy with experience in data systems and quick to learn new applications / systems.
Strong organisational, time management, and problem-solving skills.
High accuracy and attention to detail.
Ability to meet deadlines and work unsupervised.
Ability to manage and coordinate various inputs to achieve agreed outputs.
Team player.
Intermediate to advanced proficiency in Microsoft Office (Word, Outlook, Excel).
Excellent keyboard skills.
High level of written and verbal communication skills.
Demonstrated perceptiveness and proactive approach in an administrator role.
Desired
Broad administrative experience in a health-related field.
Awareness of people from different cultural backgrounds.
Knowledge of medical terminology.
Familiarity with the public hospital system, including the patient management system.
Why Join Us?
Be part of a dynamic and supportive team.
Contribute to the health and well-being of the Waitaha Canterbury community.
Opportunities for professional development and career growth.

Mō mātou About Us - Ko ngā tāngata, te mātua mahi - Puttingpeople at the heart of all we do - We are committed to honouring Te Tiriti o Waitangi and its principles byensuring our partnership with Māori are at the forefront of all ourconversations.

We believe in improving, promoting, and protecting thehealth and well-being of the Canterbury and the West Coast community.
The culture at Health NZ Canterbury, is driven by our āMātou Uara (Our Value s) :

Care and respect for others - Manaaki me te whakaute i te tangata.
Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.

Responsibility for outcomes - Te Takohanga i ngā hua Ngā hua Benefits of working at Health New Zealand When you work at Health NZ, you are part of a wider whānau that willsupport you along your journey.

We offer great coaching, mentoring and learningoutcomes for all staff.
We are always improving our facilities across allcampuses and have amazing discounts from select retailers, restaurants andbusinesses.

At Health NZ, you are part of something greater than yourself andencouraged to be your unique self Tono ināianei Apply Now Onlyapplications submitted via our career site will be accepted, therefore pleaseapply directly on our career site here.

Pleasenote applications will be reviewed as they are received, and this job vacancycould close prior to the closing date.

Pleaseapply only if you have the legal right to work and live in New Zealand if youdo not hold the legal right to live and work in New Zealand your applicationwill be declined.

Contact Kerri Mc Carthy on foradditional information.

We have a range of clinical and non-clinical roles at Health NZCanterbury, there could be a place for youPlease visit our careers website for other roles and find your ideal fitwithin the Health NZ Canterbury Please note applications will be reviewed asthey are received, and this job vacancy could close prior to the closing date.

Nau mai, haere mai, tauti maiPlease note applicationswill be reviewed as they are received, and this job vacancy could close priorto the closing date.

#J-18808-Ljbffr

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