Claims Adviser
6 days ago
Grow your career with the insurance company voted Consumer People's Choice by its Members 9 years in a row*Bring your General Insurance knowledge and relationship building skillsFlexible location with a great range of benefitsAt MAS we're on a mission to get even better at the exceptional service our Members have loved us for, for over 100 years.
As a General Insurance Claims Adviser you'll be at the forefront of this managing the claims process for our Members and helping them to put things right.
We are looking for a standout, customer focused problem solver who is quick to pick up new systems and processes.What a day might look likeCommunicating with Members, assessors, repairers and suppliersUndertaking interactions with all parties with empathyInterpreting the policy to ensure the claim falls within policy wordingDetermining settlements for MembersAppointing and liaising with assessors, repairers and other suppliersReviewing and approving scopes quotes and variationsUndertaking recovery procedures where requiredMaking claims payments within your delegated level of authorityWhat we're looking forInterpersonal savvy, communication and network skillsets - professional relationships built on mutual trust and respectProven teamwork and relationship building skillsStrong problem-solving ability and understanding of MAS's position in the advice and insurance marketExcellent Computer LiteracyKnowledge of General Insurance products.Desired: 1-2 years within an insurance service role, some experience in Commercial or General insurance sectorWorking knowledge and experience of Fire and General Insurance policies.Experience in claims handling, negotiation and dispute resolutionsAbout usWe're all about enabling financial health and wellbeing for our Members and our community and we're on a mission to work in new ways and get even better at what we do.
We're an Insurance and Investments company with a difference - we're owned by our Members and we make meaningful contributions to our community through our charitable Foundation.
We're a small company where you get to have a big impact.At MAS you'll join a team that's:Motivated to make a differenceFocused on achieving big things for our Members and building a better mutualLed by our values of Make a difference, In it together and Own it, do itSupportive and inclusive - everyone is valued for what they bringLooked after with a range of benefits including Health, Life insurance and KiwiSaver* MAS has been voted Consumer People's Choice by our Members 9 years in a row for House, Contents and Car insurance.
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