Senior Claims Adviser

3 days ago


Auckland City, New Zealand Marsh Full time

**Senior Claims Adviser**

**What can you expect?**

In this role as specialty and financial lines claims advisor you will provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. This includes developing technical expertise, account management and business development capabilities to achieve agreed business objectives. You will be a mentor to colleagues.

**What is in it for you?**
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organisation
- Great team environment with energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:

- Responds to queries from clients and brokers.
- Prepares routine and ad hoc reports including claims trends analysis.
- Manages moderate to high complexity claims according to the Company’s processes and client agreements, liaising with the Claim Solutions as required.
- Liaises with clients, insurers, claimants, and external providers.
- Drives the settlement negotiation process and negotiates on behalf of client.
- Acts as advocate for the client and determines commercial/technical responses to insurer’s denials of liability.
- Drive, where requested, the contract negotiation process for existing and new clients, agreeing service standards and documenting via the client service agreement.
- Manages the client relationship, identifies expectation, resolves servicing issues, is an escalation point for difficulties.
- Proactively maintain an awareness of technical and non-technical learning need trends within the division and work with Learning & Development and other internal resources to close any gaps.
- Identifies opportunities for efficiency improvements within Unit and coordinates implementation of initiatives.

**What you need to have**:

- Clear and concise oral and written communication skills
- Strong numerical skills
- Excellent organisation skills - able to prioritize work and meet deadlines.
- Excellent interpersonal skills - able to work within a team.
- Comfortable and experience working with technology (solutions)
- Proficient in Microsoft Office tools (or equivalent) - Outlook, Word, and Excel
- Commercial Insurance and/or legal background

**What makes you stand out**:

- **_ Professional Accreditation/Membership_**
- Tier 1;
- Senior Associate member of ANZIIF.
- **_ Educational Requirements:_**
- Diploma Financial Services or bachelor’s degree.
- 2-3 years Specialty and Financial Lines Claims
- Undertake Company-directed compliance training.

**About Marsh**:
**Marsh McLennan** is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.


  • Claims Adviser

    1 week ago


    North Shore City, Auckland, New Zealand Cultivate Full time

    Manage domestic and commercial claims, end to end - Competitive salary + profit share income + KPI bonus + WFH - Opportunities for professional growth and development Are you a skilled Claims Adviser seeking an exciting opportunity to handle a diverse range of claims? We are currently hiring for two positions as Claims Advisers in Auckland - one based in...

  • Claims Adviser

    1 week ago


    North Shore City, Auckland, New Zealand Cultivate Full time

    North Shore - Takapuna or Albany - no need to cross the bridge - Competitive salary + profit share income + KPI benefit + WFH - Open to 30-37.5 hours per week - you decide Are you a skilled Claims Adviser seeking an exciting opportunity to handle a diverse range of claims? We are currently hiring for two positions as Claims Advisers on the North Shore, one...

  • Claims Adviser

    5 days ago


    Auckland CBD, New Zealand Cultivate Full time

    Manage domestic and commercial claims, end to end - Competitive salary + profit share income + KPI bonus + WFH - Opportunities for professional growth and development This role offers the chance to handle a mixture of domestic and commercial claims from start to end, providing you with a fulfilling and challenging work environment. **About**: One of the...


  • Auckland City, New Zealand Employsure Full time

    End to end employment law case management - Make a real difference to small businesses all across NZ - Supportive and collaborative team with fantastic work/life balance Recognised as industry leaders in Employment Relations & Human Resources, our motto is to "build better businesses". We deliver peace of mind to our clients, as experts in our field. With a...

  • Claims Adviser

    6 days ago


    Wellington City, New Zealand Medical Assurance Society Full time

    MAS was founded by a group of doctors in 1921 and is now the insurance and investments company for New Zealand's professionals. MAS has never been an ordinary company. From the very start, we have enjoyed a trusted relationship with our Members who feel a sense of ownership of the mutual. We make things easier for our Members and provide them with...

  • Claims Adviser

    3 weeks ago


    Auckland, New Zealand Medical Assurance Society Full time

    Grow your career with the insurance company voted Consumer People's Choice by its Members 9 years in a row* - Bring your General Insurance knowledge and relationship building skills - Flexible location with a great range of benefits At MAS we're on a mission to get even better at the exceptional service our Members have loved us for, for over 100 years. As...

  • Claims Specialist

    2 days ago


    Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in finding a career where you can truly make a difference and shape a better future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our...

  • Financial Adviser

    4 days ago


    Auckland City, New Zealand Ensure Recruitment Full time

    Auckland CBD/Shore Offices / Wellington CBD Offices - Experienced Financial Advisers with Life/Health and Investment Knowledge - $85,000 plus ks, wfh options, insurance cover, wellness programme and more! Are you looking for a change in your journey? Provide Clients with Personal and Business Insurance, paired with Kiwi saver advice across New Zealand - 2+...


  • Auckland City, New Zealand Marsh Full time

    **Senior Claims Advisor** **What can you expect?** Are you an experienced financial lines claims professional with the desire to excel and drive a culture of industry excellence? An exciting and rare opportunity has become available to join our Specialist Financial Lines Claims team in New Zealand. You will be responsible for providing comprehensive...

  • Senior Claims Advisor

    2 weeks ago


    Auckland City, New Zealand WTW Full time

    We are currently seeking a full time Senior Claims Advisor with a strong financial lines background to join the New Zealand Claims Team. This role is ideally based in Auckland. The role will involve interstate travel where required by client and business needs. As a Senior Claims Advisor, you will be responsible for claims advocacy for local and national...

  • Claims Specialist

    5 days ago


    Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in finding a career where you can truly make a difference and shape a better future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our...


  • Auckland, Auckland, New Zealand Medical Assurance Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Claims Adviser. As a Claims Adviser, you will be responsible for managing the claims process for our Members, providing exceptional service and resolving issues in a timely manner.Key ResponsibilitiesCommunicate with Members, assessors, repairers, and...


  • Auckland City, New Zealand TOWER Insurance Full time

    **We are offering a talented individual with an amazing 12 months fixed-term opportunity to work at Tower.** **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150...

  • Claims Adjuster

    4 days ago


    Auckland, Auckland, New Zealand Medical Assurance Society Full time

    Job DescriptionWe are seeking a skilled and customer-focused Claims Adviser to join our team. As a Claims Adviser, you will be responsible for managing the claims process for our Members, providing exceptional service and resolving issues in a timely manner.Main ResponsibilitiesCommunicate with Members to understand their needs and provide solutionsAssess...


  • Wellington City, New Zealand Chubb INA Holdings Inc. Full time

    Job Requirements At Chubb Life Insurance New Zealand Ltd., we pride ourselves on our people-centered culture and continuous improvement approach. It takes our people to achieve this and we’re looking for a Senior Claims Consultant to join our Claims team. This is a permanent full-time position based in Wellington or Auckland. Reporting to the Claims...

  • Commercial Building

    7 days ago


    Auckland City, New Zealand Madison Recruitment Full time

    **Embrace an adventure in the insurance industry!** Join a world-renowned multinational organisation that is revolutionising the insurance brokerage and financial advisory landscape across the globe! With offices spanning continents, our client is on a mission to empower clients by reducing their cost of risk and delivering unparalleled services. Are you...


  • Auckland City, New Zealand Marsh Full time

    Seeking highly organised, detail focused individual who takes pride in their work. - Opportunity to develop your career. - Full time permanent position. **Prime responsibility**: To provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. Applies well developed technical expertise,...


  • Auckland City, New Zealand Team Global Express Full time

    Location: Auckland Full Time - A rare opportunity to be a part of an exciting companywide transformation - Collaborate with industry and technical experts to grow your knowledge - Grow your skillset with a manager who will invest in you and your career at Team Global Express About Team Global Express NZ Team Global Express NZ delivers freight forwarding,...


  • Auckland City, New Zealand Chubb Full time

    **About the role** Reporting to the Claims Manager, you’ll manage and assess claims according to company policies. You’ll review all relevant information, identify issues, and develop solutions before approving valid claims for payment. You’ll use your experience to spot potential issues early and your problem-solving skills to provide potential...

  • Claims Advisor

    6 days ago


    Auckland City, New Zealand Marsh Full time

    Join a global company and world leader in Financial Services where we put the member at the center of everything we do. An exciting opportunity has become available for **Claims Advisor **to join **Marsh - Auckland office**. **Prime responsibility**: To provide a high level of claims management services to clients and brokers through consulting, advisory,...