Claims Adviser

2 weeks ago


Auckland, New Zealand Medical Assurance Society Full time

Grow your career with the insurance company voted Consumer People's Choice by its Members 9 years in a row*
- Bring your General Insurance knowledge and relationship building skills
- Flexible location with a great range of benefits

At MAS we're on a mission to get even better at the exceptional service our Members have loved us for, for over 100 years. As a General Insurance Claims Adviser you'll be at the forefront of this managing the claims process for our Members and helping them to put things right. We are looking for a standout, customer focused problem solver who is quick to pick up new systems and processes.

**What a day might look like**
- Communicating with Members, assessors, repairers and suppliers
- Undertaking interactions with all parties with empathy
- Interpreting the policy to ensure the claim falls within policy wording
- Determining settlements for Members
- Appointing and liaising with assessors, repairers and other suppliers
- Reviewing and approving scopes quotes and variations
- Undertaking recovery procedures where required
- Making claims payments within your delegated level of authority

**What we're looking for**
- Interpersonal savvy, communication and network skillsets -professional relationships built on mutual trust and respect
- Proven teamwork and relationship building skills
- Strong problem-solving ability and understanding of MAS's position in the advice and insurance market
- Excellent Computer Literacy
- Knowledge of General Insurance products.
- Desired: 1-2 years within an insurance service role, some experience in Commercial or General insurance sector
- Working knowledge and experience of Fire and General Insurance policies.
- Experience in claims handling, negotiation and dispute resolutions

**About us**

We're all about enabling financial health and wellbeing for our Members and our community and we're on a mission to work in new ways and get even better at what we do. We're an Insurance and Investments company with a difference - we're owned by our Members and we make meaningful contributions to our community through our charitable Foundation. We're a small company where you get to have a big impact.

At MAS you'll join a team that's:

- Motivated to make a difference
- Focused on achieving big things for our Members and building a better mutual
- Led by our values of Make a difference, In it together and Own it, do it
- Supportive and inclusive - everyone is valued for what they bring
- Looked after with a range of benefits including Health, Life insurance and KiwiSaver
- _ MAS has been voted Consumer People's Choice by our Members 9 years in a row for House, Contents and Car insurance_.


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