Claims Consultant
1 month ago
Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands.
Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is what drives us and gives meaning to every action we take.
In a 37.5 hour working week you would be placed on a set shift, 7.5 hours per day Monday-Friday between 8am and 5:30pm. You may also be working on a roster to accommodate the extended hours of operation which are: Monday - Friday from 5:30-6:30pm and Saturday 9am - 5pm (including public holidays).
Your key responsibilities will include:
- Provide an exceptional level of customer service and be the primary point of contact for customers
- Provide case management; maintaining a portfolio of claims
- Advise customers of their policy entitlements, lodge customer claims and explain the claims and repair processes as required
- Set expectations on the claims process whilst providing the right solution to meet the customer’s needs
**What you will need to succeed**:
- Proven success in a fast-paced customer service role
- A drive to meet performance KPI’s and deliver exceptional results
- Exceptional phone skills and a passion for helping people over the phone
- Solution focused with strong problem-solving abilities
- Excellent communication skills, both verbal and written
- Strong attention to detail and positive attitude
- Flexible and resilient with the ability to cope under pressure
- Comfortable using multiple company, supplier and technology systems
**What we can offer you**:
- Free life, salary continuance and trauma insurance cover
- Discounts on Asteron Life and Vero insurance
- Flexible leave of up to four days per year in addition to annual leave
- Positive, inclusive team environment where we welcome individuality and celebrate diversity
- Flexible work arrangements embracing a healthy work/life balance
- $250 annually for gym membership or hobbies
- Ongoing learning and development opportunities
**About Suncorp NZ**
We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance - working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
**Advertised**: 22 Nov 2024 New Zealand Daylight Time
**Applications close**: 13 Dec 2024 New Zealand Daylight Time
-
Claims Consultant
1 day ago
Auckland City, New Zealand Allianz Partners Full timeGlobal Insurance company based in Takapuna - Passionate about delivering exceptional customer experience - Full time permanent, Monday to Friday 8:30am - 5:00pm For the big and small moments in our customers lives. At Allianz Partners, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For...
-
Claims Consultant
7 months ago
Auckland City, New Zealand Ando Insurance Group Limited Full timeAt Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have 2 exciting opportunities for a highly motivated professional with...
-
Senior Claims Consultant
3 days ago
Auckland City, New Zealand TOWER Insurance Full timeWe are looking for switched on **Senior Claims Lodgement Consultant** to join our Claims team. This is a full-time permanent role. We are looking for someone who is passionate and highly energised who has proven experience in providing amazing claims experiences to play a key role in supporting the team to deliver results and ensuring our customers are...
-
Senior Claims Consultant
7 months ago
Auckland City, New Zealand Marsh Full timeSeeking highly organised, detail focused individual who takes pride in their work. - Opportunity to develop your career. - Full time permanent position. **What you’ll be doing**: The role of the Senior Claims Consultant is to provide a proactive and innovative service to Marsh clients ensuring that service level standards, claim processes and client...
-
Senior Claims Consultant, Marine
4 months ago
Auckland City, New Zealand Berkshire Hathaway Specialty Insurance Full time**Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...
-
Claims Recoveries Consultant
7 months ago
Auckland City, New Zealand Ando Insurance Group Limited Full timeAt Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting 2 opportunities for a highly motivated professional...
-
Claims Consultant
2 months ago
Auckland City, New Zealand TOWER Insurance Full time**We are offering two talented individuals with an amazing 1-year fixed-term opportunity to work at Tower.** **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150...
-
Claims Consultant
1 month ago
Auckland, New Zealand Suncorp Full timeTake the next step. Be part of something bigger at Suncorp.Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation including market leading brands.Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose...
-
Insurance And Claims Consultant
4 weeks ago
Auckland, New Zealand The Warehouse Group Full timeCompany DescriptionThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we...
-
Insurance And Claims Consultant
2 weeks ago
Auckland, New Zealand The Warehouse Group Full timeCompany DescriptionThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we...
-
Claims Consultant
6 months ago
Auckland City, New Zealand Ando Insurance Group Limited Full timeAt Ando, we're taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting opportunity for a highly motivated professional with...
-
Insurance and Claims Consultant
4 months ago
Auckland City, New Zealand The Warehouse Group Full time**Company Description** The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model,...
-
Insurance and Claims Consultant
4 months ago
Auckland City, New Zealand The Warehouse Full timeCompany Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model,...
-
Insurance and Claims Consultant
1 month ago
Auckland City, New Zealand The Warehouse Group Full time**Company Description** The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model,...
-
Claims Consultant
6 months ago
Auckland City, New Zealand HAYS Full timeTemporary job opportunity with immediate start. **Your new company** Our client is Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands. In a 37.5 hour working week you would be placed on a set shift, 7.5 hours per day Monday-Friday between 8am and 5:30pm. **Your key...
-
Senior Claims Consultant, Accident
7 months ago
Auckland City, New Zealand Berkshire Hathaway Specialty Insurance Full time**Who are we?** A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our...
-
Senior Claims Consultant
2 months ago
Auckland City, New Zealand Chubb Full time**About the role** Reporting to the Claims Manager, you’ll manage and assess claims according to company policies. You’ll review all relevant information, identify issues, and develop solutions before approving valid claims for payment. You’ll use your experience to spot potential issues early and your problem-solving skills to provide potential...
-
Senior Claims Consultant
1 month ago
Auckland City, New Zealand Chubb Full time**About the role** Reporting to the Claims Manager, you’ll manage and assess claims according to company policies. You’ll review all relevant information, identify issues, and develop solutions before approving valid claims for payment. You’ll use your experience to spot potential issues early and your problem-solving skills to provide potential...
-
Claims Management Consultant
1 month ago
Auckland City, New Zealand TOWER Insurance Full time**Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole...
-
Claims Management Consultant
1 month ago
Auckland City, New Zealand TOWER Insurance Full time**Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole...