Booking Coordinator Urology

2 weeks ago

Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

**Mō te tūnga | About the role**

Urology Department is located in Christchurch Hospital. Urology focuses on the surgical and medical diseases of the urinary tract system and the male reproductive organs. Our Urology kapa (team) are a supportive high achieving kapa (team), focused on serving the people of Canterbury and improving health outcomes and efficiencies for all tūroro (patients) and visitors who enter into our health system.

We are looking for a highly organised and experienced booking coordinator to tautoko (support) our clinical bookings on a fulltime permanent basis to join our team.

This position is a permanent full time working 40 hours per week

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5/Profile 5

For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

In this role, you will be responsible for:

- Coordinating appointments with our surgeons and tūroro (patients)
- Ensuring all information is collated, tūroro (patients) records are complete and managed
- Providing excellent customer service
- Manage clinics process
- Managing the waitlist on the patient management system
- Liaison with surgeons to coordinate operating lists
- Good telephone etiquette

**Ngā pūkenga me ngā wheako | Skills and experience**

Your skills will include:

- Customer service skills
- Computer skills (Microsoft Office, Excel, and Word)
- Organisational, time management and problem-solving skills
- Ability to achieve accuracy and maintain attention to detail
- Ability to meet deadlines and work unsupervised
- Typing and Data Entry skills

**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Te Whatu Ora [Health NZ]**

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

**Nau mai, haere mai, tauti mai**

Position description
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