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Account Manager

2 months ago


Manukau, Auckland, New Zealand Auckland Council Full time

Auckland Live and Auckland Conventions Venues and Events are the trusted leaders in performing arts, culture, entertainment, and events investing in and fostering the connections between our communities and creating memories that last a lifetime.

It is New Zealand's only major integrated performing arts centre, underpinned by a commercial conventions business arm.


As custodian to some of the most iconic venues in Tāmaki Makaurau Auckland including The Civic, Aotea Centre, Auckland Town Hall, Bruce Mason Centre, Queens Wharf and Aotea Square, Auckland Live is the home of performing arts and entertainment in Auckland.


We present the best of national and international performing arts, conventions, meetings, and entertainment, as well as a range of community-focused programmes that contribute to Auckland being a culturally vibrant city for all.


He angitūtanga:
The opportunity


Are you passionate about delivering exceptional event experiences and building strong relationships with customers? Auckland Live is seeking an enthusiastic and proactive Account Manager to join our team.


In this role, you will have the opportunity to work closely with presenters, ensuring smooth event planning, budgeting, and a positive client experience within our prestigious Auckland Live venues.


If you thrive in a fast-paced environment and have a knack for balancing the needs of stakeholders, then this position is perfect for you.

The full position description can be found by clicking
this link.**
He kōrero mōu: About you
To excel in this role, we are looking for someone who possesses the following qualities:

  • A customer-centric approach with a proactive problem-solving mindset
  • Excellent communication and negotiation skills
  • Strong attention to detail and exceptional time management abilities
  • Demonstrated capacity and initiative in planning and coordinating events, managing multiple projects simultaneously
  • Strong relationshipbuilding skills with both internal and external stakeholders
  • Appreciation and understanding of cultural diversity in various contexts
  • The ability to work effectively in a team environment
As an Account Manager, you will play a vital role in ensuring successful presenter relationships and delivering outstanding events.

Your responsibilities will include:

  • Act as a key liaison between presenters and service delivery departments, championing the needs of the customer while reconciling the interests of stakeholders
  • Provide effective and persuasive leadership during events to achieve seamless and highquality outcomes for Auckland Live, presenters, and associated stakeholders
  • Conduct site visits and facetoface meetings as required
  • Maintain a CRM database for regular presenters, fostering proactive engagement to maximise new opportunities and forge strong, positive relationships
  • Identify opportunities to increase revenue and diversify opportunities for events, utilising our 360degree optimisation framework
  • Develop annualised proposals for key resident hirers and festivals, setting financial and contractual expectations while tracking outcomes

Ngā āhuatanga kei a mātou:
What we offer


  • A collaborative and dynamic work environment within the vibrant events industry
  • Opportunities for professional development and growth
  • The chance to make a meaningful impact on the success of events at Auckland Live
  • A full list of our benefits can be found by
    clicking here
If you are passionate about live events, building relationships, and delivering exceptional customer experiences, we want to hear from you

**Applications close Sunday 9th of July 2023, at 11.59PM.

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