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Collections Account Manager

1 month ago

Manukau City, New Zealand Madison Recruitment Full time

Competitive base salary + uncapped commission
- Plenty of career growth opportunities
- East Tamaki office - free onsite parking

**About the company**:Our client is a thriving retailer who has been operating for almost 50 years They offer a wide range of quality branded products including technology, mobile phones, whiteware, household appliances, apparel and bedding and more. This client supports their customers with a variety of financial needs, with care at the forefront.

**About the job**: As a Credit Account Manager you will be making outbound calls to assist customers with their outstanding payments, arrange manageable payment options and improve cash flow. You’ll use your customer service background to communicate with clients professionally while supporting the needs of the business.

**Day to day you will**:

- Make outbound phone calls to your customers to discuss options and obtain a ‘Promise to Pay’
- Utilise your investigative skills to understand the customers reasons for missing payments and work with them to establish a manageable repayment schedule
- Utilise track and trace options to locate customers and update customer contact details
- Negotiate with customers to agree on payment plans
- Answer any incoming calls related to payment arrangements
- Provide support to field officers
- Communicate effectively with internal and external customers

**Hours**: The operating hours for the business are 8am-7pm Mon-Fri + 10am-3:30pm Saturday. Mon-Fri hours will be rostered, however you will only be required to work 1 Saturday every 4-6 weeks and will be paid extra on top of base salary

**Start**:ASAP, we will also be flexible with notice periods

**Benefits**:

- Competitive base salary
- Earn an uncapped commission
- Free parking on site
- Enjoy an easy commute with this East Tamaki location
- Staff purchasing options for all products
- Tight knit team offering a supportive work environment

**About you**:

- No debt experience needed as you’ll be trained
- Call centre experience
- Proven negotiation skills
- Self-motivated and driven to smash monthly targets

To work for this preferred retailer in their head office, **Reference number 137115