Senior Complaint Resolution Leader

Key Skills and QualificationsExpertise in complaints management and dispute resolution in banking or financial servicesExperience developing or working with customer vulnerability programmes or frameworks in banking or a related fieldStrong problem-solving and communication skills, with the ability to handle sensitive situations with empathy and sound...

Open to applications from across AotearoaWe're offering a competitive salary starting from $125,926 to 139,459, depending on experienceMo te tunga| About the role Are you passionate about driving excellence and continuous improvement?We're looking for a dynamic Team Leader to spearhead our Senior Advisors in Complaint Management, spread across the motu.In...

Your Role: Customer Vulnerability & Resolution AdvisorYou'll be at the heart of our approach to customer vulnerability and fair resolution. Your key responsibilities include developing new and refining existing policies, frameworks, and processes that ensure customers in vulnerable situations receive the extra care they need and effectively resolve customer...

Join Our TeamWe're looking for a skilled professional to join our team as a Customer Vulnerability Specialist. In this role, you'll play a key part in developing new policies and refining existing ones to support customers in vulnerable situations.You'll work closely with teams to embed best practices and ensure effective resolution of customer complaints....

We are seeking a dynamic Team Leader to spearhead our Senior Advisors in Complaint Management across New Zealand. This pivotal role will lead and inspire a team dedicated to assessing, reviewing, and managing complaints.About the RoleThis is an exciting opportunity to drive excellence and continuous improvement in complaint management processes. You will...

The Co-operative Bank is seeking an experienced Customer Vulnerability & Resolution Advisor to join our team. As a key member of our organization, you will play a crucial role in developing and implementing strategies to support vulnerable customers and ensure fair resolutions to their complaints. With your expertise and passion for customer-centric...

As a Complaints and Feedback Team Manager, you'll play a critical role in shaping our organisation's Complaint Management strategy.You'll lead a team of Senior Advisors in Complaint Management, ensuring that we deliver high-quality services to our customers. Your collaboration with the Manager of Feedback and Complaints will drive excellence in feedback and...

Supporting our missionAt Engineering New Zealand Te Ao Rangahau, our mission is to champion a diverse, resilient and future-focused engineering profession. We believe that engineering has the power to improve lives and make a positive impact on the world. As the Complaints & Legal Coordinator, you will play a critical role in supporting our legal team and...

Ka Aha To Ra E Kite Ai? - What Will Your Day Look LikeYou'll be coordinating with business teams, internal development teams, IT teams, and third-party vendors to achieve timely and efficient closure of defects.Our mission is to ensure that our technology solutions and business requirements meet the highest standards of quality and reliability.To achieve...

About UsResolution Life is a global life insurance group focused on acquiring and managing portfolios of life insurance policies. With a presence in multiple markets, we strive to provide our customers with innovative insurance solutions that cater to their evolving needs.We believe in fostering a culture of diversity, inclusivity, and collaboration. Our...

Job DescriptionWe are seeking an experienced Senior Legal Counsel to join our team at Resolution Life Group Services Limited. As a Senior Lawyer, you will be at the forefront of providing strategic, proactive, and commercially focused legal advice.About UsAt Asteron Life, we offer a range of personal insurance products that can help individuals through...

Customer Vulnerability and Resolution AdvisorThe Co-operative Bank Banking About the Job: Make a real impact where it matters most At The Co-operative Bank, we believe all our customers deserve fair, inclusive, and compassionate support, especially those who may be experiencing vulnerable circumstances.We're looking for a Customer Vulnerability & Resolution...

time left to apply End Date: March 28, 2025 (15 days left to apply)job requisition id JR615800About Asteron LifeAt Asteron Life, we are here to help customers build bright futures and protect what matters most.We offer a range of personal insurance products that can help you through just about anything life throws at you.We work with advisers, so you get...

Overview:Sunrise Senior Living is seeking a highly motivated and experienced Sales Director to join our team. As a Sales Director, you will be responsible for developing and executing sales strategies that drive business growth and meet or exceed targeted occupancy and sales.Main Responsibilities:Market Research: Conduct thorough market research to create a...

About us | Mo matouKia oraWe're Engineering New Zealand Te Ao Rangahau, the membership organisation for the problem-solvers, innovators and creators of Aotearoa.Our culture is supportive and flexible and our mahi is transformative.We empower our kaimahi to bring their best because that's when we're at our best.We are one team, stronger working together as a...

We're looking for a highly skilled Customer Vulnerability & Resolution Advisor to join our team at The Co-operative Bank. In this role, you will have the opportunity to make a significant impact on the lives of our customers, particularly those who may be experiencing vulnerable circumstances. You will work closely with various teams to develop and implement...

About UsAt Resolution Life, we strive to provide our customers with unparalleled insurance solutions that cater to their unique needs. With a rich history spanning nearly 150 years, we have established ourselves as a trusted partner in the financial services industry.We take pride in our commitment to delivering exceptional customer experiences through our...

About UsAt Resolution Life, we strive to provide our customers with unparalleled insurance solutions that cater to their unique needs. With a strong foundation in the financial services industry, we have established ourselves as a trusted partner in providing innovative insurance products.We take pride in our commitment to delivering exceptional customer...

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of technology to innovate and grow.We are currently seeking an experienced Problem Resolution Expert to join our Service Operations business, supporting major accounts in New Zealand. This is an...

About Historic ClaimsAt the Ministry of Social Development, we understand the profound impact that adverse experiences in care can have on individuals. Our Alternative Disputes Resolution Service (ADRS) is dedicated to providing claimants with a supportive and fair process for seeking redress.We believe that every individual deserves to be heard and to have...