Customer Vulnerability And Resolution Advisor

Your Role: Customer Vulnerability & Resolution AdvisorYou'll be at the heart of our approach to customer vulnerability and fair resolution. Your key responsibilities include developing new and refining existing policies, frameworks, and processes that ensure customers in vulnerable situations receive the extra care they need and effectively resolve customer...

Join Our TeamWe're looking for a skilled professional to join our team as a Customer Vulnerability Specialist. In this role, you'll play a key part in developing new policies and refining existing ones to support customers in vulnerable situations.You'll work closely with teams to embed best practices and ensure effective resolution of customer complaints....

Key Skills and QualificationsExpertise in complaints management and dispute resolution in banking or financial servicesExperience developing or working with customer vulnerability programmes or frameworks in banking or a related fieldStrong problem-solving and communication skills, with the ability to handle sensitive situations with empathy and sound...

Key ResponsibilitiesThe successful candidate will be responsible for:Identifying and resolving data-related issues affecting customersDeveloping and implementing data-driven solutions to improve customer outcomesMaintaining accurate and up-to-date records of customer interactions and data transactionsCollaborating with cross-functional teams to ensure...

Company OverviewThe New Zealand Government is a people-centred organisation that serves diverse communities across the motu. Our goal is to help New Zealanders be safe, strong and independent through social policy advice and assistance.We prioritise partnerships, cultural responsiveness and inclusivity in everything we do.About Historic ClaimsHistoric Claims...

**Company Overview**ANZ is a leading bank in Australia and New Zealand, dedicated to improving the financial wellbeing and sustainability of our customers. We're committed to delivering high-quality technology solutions that meet the needs of our customers.Job DescriptionThis is an exciting opportunity for a skilled Defect Manager to join our Nga Tapuwae...

**Our Culture**At Resolution Life, we value diversity, inclusivity, and collaboration. Our team is passionate about delivering exceptional service and building strong relationships with our customers. If you're a customer-focused individual with critical thinking skills, we'd love to hear from you.**Job Requirements**We're seeking a highly organized and...

Ka Aha To Ra E Kite Ai? - What Will Your Day Look LikeYou'll be coordinating with business teams, internal development teams, IT teams, and third-party vendors to achieve timely and efficient closure of defects.Our mission is to ensure that our technology solutions and business requirements meet the highest standards of quality and reliability.To achieve...

About Resolution LifeWe are a global life insurance group focused on acquiring and managing portfolios of life insurance policies. Our team is dedicated to helping customers build bright futures and protect what matters most.Our mission is to deliver unique solutions that meet the expectations of our customers, driven by a customer-focused approach. We...

About the RoleAWS is seeking a highly skilled and experienced Technical Incident Resolution Specialist to join our team. This individual will play a critical role in providing exceptional support to our customers, driving resolution of complex technical issues, and ensuring timely incident response.The ideal candidate will possess a strong background in...

**Company Overview**At Resolution Life, we're committed to making a positive impact on people's lives through our life insurance products. Our team is dedicated to delivering high-quality service and building long-lasting relationships with our customers.**Job Description**We're seeking a skilled Case Manager to join our team in New Zealand. In this role,...

This role is based in New Zealand within commuting range of our officesWho are we | Ko Te Taurapa Tuhono teneiEvery day New Zealand Trade and Enterprise (NZTE) connects New Zealand export businesses with opportunities to grow and go global.Their success is our success.We also connect investors with New Zealand investment opportunities across companies,...

Job DescriptionAs a Senior Policy Advisor, you will play a critical role in providing advice on a wide range of policy issues, including vulnerable children, family harm, health, firearms, transport, national security, emergency management, and criminal justice reform. You will lead or support complex policy projects, demonstrate strong critical thinking and...

About UsResolution Life is a global life insurance group focused on acquiring and managing portfolios of life insurance policies. With a presence in multiple markets, we strive to provide our customers with innovative insurance solutions that cater to their evolving needs.We believe in fostering a culture of diversity, inclusivity, and collaboration. Our...

About UsAt Resolution Life, we strive to provide our customers with unparalleled insurance solutions that cater to their unique needs. With a strong foundation in the financial services industry, we have established ourselves as a trusted partner in providing innovative insurance products.We take pride in our commitment to delivering exceptional customer...

About UsAt Resolution Life, we strive to provide our customers with unparalleled insurance solutions that cater to their unique needs. With a rich history spanning nearly 150 years, we have established ourselves as a trusted partner in the financial services industry.We take pride in our commitment to delivering exceptional customer experiences through our...

About the RoleWe are seeking a Frontline Resolution Expert to join our team. The successful candidate will be responsible for providing frontline customer support and resolving customer queries in a timely and accurate manner.Key Responsibilities:Resolve customer inquiries through various communication channels including calls, emails, and live chat...

Job SummaryWe are seeking a skilled Contact Resolution Expert to join our team at Wellington Water. As a key member of our customer contact and dispatch functions, you will provide frontline support to customers across both our customer contact and dispatch operations.About the RoleThis is a challenging role that requires strong problem-solving and...

We are looking for a Commercial Contract Advisor to join our team at Alpha Personnel Recruitment Ltd. As a key member of the team, you will be responsible for providing expert advice on contract governance, developing and implementing commercial strategies, and managing procurement activities.Key responsibilities include:Providing expert advice on contract...

Why Join Us?We're not just another retailer – we're a community-driven organization that's passionate about delivering exceptional customer experiences. As a Customer Experience Advisor, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.You'll enjoy a range of benefits, including:A competitive salary and...