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Complaints Handling Expert

1 week ago

Wellington, Wellington, New Zealand The Co-Operative Bank Full time

We're looking for a highly skilled Customer Vulnerability & Resolution Advisor to join our team at The Co-operative Bank. In this role, you will have the opportunity to make a significant impact on the lives of our customers, particularly those who may be experiencing vulnerable circumstances. You will work closely with various teams to develop and implement effective policies and procedures, ensuring that our customers receive the support they need and deserve.

**Key Responsibilities:**
• Develop and maintain relationships with internal stakeholders
• Identify opportunities for process improvements and implement changes
• Provide expert advice on customer-related matters

**Benefits:**
• Competitive salary and benefits package
• Opportunity to grow your career in a dynamic organization
• Collaborative work environment