Complaint Management Expert Lead

As a Complaints and Feedback Team Manager, you'll play a critical role in shaping our organisation's Complaint Management strategy.You'll lead a team of Senior Advisors in Complaint Management, ensuring that we deliver high-quality services to our customers. Your collaboration with the Manager of Feedback and Complaints will drive excellence in feedback and...

Open to applications from across AotearoaWe're offering a competitive salary starting from $125,926 to 139,459, depending on experienceMo te tunga| About the role Are you passionate about driving excellence and continuous improvement?We're looking for a dynamic Team Leader to spearhead our Senior Advisors in Complaint Management, spread across the motu.In...

Supporting our missionAt Engineering New Zealand Te Ao Rangahau, our mission is to champion a diverse, resilient and future-focused engineering profession. We believe that engineering has the power to improve lives and make a positive impact on the world. As the Complaints & Legal Coordinator, you will play a critical role in supporting our legal team and...

We're looking for a skilled Senior Complaint Resolution Leader to join our team. As a leader, you'll be responsible for driving excellence and continuous improvement in our Complaint Management process.You'll lead and inspire a team dedicated to assessing, reviewing, and managing complaints. Your collaboration with the Manager of Feedback and Complaints will...

About us | Mo matouKia oraWe're Engineering New Zealand Te Ao Rangahau, the membership organisation for the problem-solvers, innovators and creators of Aotearoa.Our culture is supportive and flexible and our mahi is transformative.We empower our kaimahi to bring their best because that's when we're at our best.We are one team, stronger working together as a...

We're looking for a highly skilled Customer Vulnerability & Resolution Advisor to join our team at The Co-operative Bank. In this role, you will have the opportunity to make a significant impact on the lives of our customers, particularly those who may be experiencing vulnerable circumstances. You will work closely with various teams to develop and implement...

Counselling Expert required for a challenging and rewarding role at Advanced Personnel Management (APM). As a Counselling Expert, you will have the opportunity to work with a diverse range of clients and mental health conditions, and to develop your skills in the services APM provides.You will be supported by a dedicated team leader, as well as the clinical...

Key Skills and QualificationsExpertise in complaints management and dispute resolution in banking or financial servicesExperience developing or working with customer vulnerability programmes or frameworks in banking or a related fieldStrong problem-solving and communication skills, with the ability to handle sensitive situations with empathy and sound...

Join Our TeamWe're looking for a skilled professional to join our team as a Customer Vulnerability Specialist. In this role, you'll play a key part in developing new policies and refining existing ones to support customers in vulnerable situations.You'll work closely with teams to embed best practices and ensure effective resolution of customer complaints....

Job OverviewAs a key player in our Corporate HSEQ team, you will provide expert support to the Divisional Partner, ensuring our Lower North Island operations meet and exceed national and local compliance requirements.Main ResponsibilitiesHSEQ Policy Development: Implement and maintain HSEQ policies, procedures, and management systems to ensure compliance and...

Key AccountabilitiesAs a Medicine Quality Assurance Expert, you will be responsible for:Investigating Medicine Quality Issues: Thoroughly review and assess reports of quality concerns and breaches of medicines legislation.Overseeing Complaints & Recalls: Effectively manage the complaints and recall process, ensuring adherence to internal procedures and...

We're seeking a dynamic Customer Service Management Specialist to spearhead our Senior Advisors in Complaint Management. This pivotal role involves leading and inspiring a team dedicated to assessing, reviewing, and managing complaints.In this role, you'll collaborate closely with the Manager of Feedback and Complaints to ensure seamless and consistent...

Lead Roster ExpertWe are seeking a highly skilled and experienced Roster Expert Lead to join our team.Your key responsibilities will include:Reviewing and analysing product enhancements to identify opportunities for improvementPerforming systems administration tasks to maintain the integrity of our roster applicationCommunicating with stakeholders to plan...

About UsWe are WM New Zealand, leading the way in innovative waste management solutions. Our vision is to transform how waste is redirected, neutralized, and repurposed.Job DescriptionThis is an exciting opportunity for a highly skilled and passionate HSEQ Advisor to join our Corporate HSEQ team. As a key player, you will provide expert support to the...

About UsThe National Emergency Management Agency (NZ) is a leading organization in emergency management. Our mission is to provide national leadership and expertise to ensure New Zealand's distributed emergency management system performs effectively.We value diversity, inclusion, and flexibility in the workplace. Our team strives to actively build te Ao...

Job DescriptionWe are seeking a highly organized and communicative Assistant Store Manager to assist the Store Manager in overseeing the day-to-day running of our Commercial Bay store. As a trusted 2IC, you will work closely with the Store Manager to lead the team and ensure seamless operations.Your key responsibilities will include managing inventory,...

Company OverviewNoel Leeming is a leading retailer in the technology and appliance market, committed to delivering exceptional customer service and experiences.Job DescriptionWe are seeking a highly skilled Assistant Store Manager to lead our team of Passionate Experts. As a key member of our management team, you will be responsible for driving sales growth,...

**Company Overview**The National Emergency Management Agency (NEMA) is a leading agency in New Zealand's emergency management system, providing national leadership and strategic direction. Our primary focus is on the performance and capability of the emergency management system as a whole, across all hazards and risks.We value diversity and inclusion,...

About Us: The Co-operative Bank is a different kind of bank. We're 100% Kiwi owned and operated, and we're here to change banking for good. Our customers are at the heart of everything we do, and we're committed to helping improve the world we work, live and play in. To reflect this, we're proud to be NZ's first bank accredited as a Certified B Corporation....

Retailworld Resourcing PTY Ltd. is seeking a highly motivated and experienced Store Manager to lead our retail team. As a key member of our organization, you will be responsible for managing store operations, developing sales strategies, and leading a team of retail professionals.Key Performance Indicators:Improve sales performance through effective stock...