Problem Resolution Expert

Job SummaryWe are seeking a skilled Contact Resolution Expert to join our team at Wellington Water. As a key member of our customer contact and dispatch functions, you will provide frontline support to customers across both our customer contact and dispatch operations.About the RoleThis is a challenging role that requires strong problem-solving and...

Join Our TeamWe're looking for a skilled professional to join our team as a Customer Vulnerability Specialist. In this role, you'll play a key part in developing new policies and refining existing ones to support customers in vulnerable situations.You'll work closely with teams to embed best practices and ensure effective resolution of customer complaints....

At New Zealand Police, our goal is to make New Zealand the safest country. We work in partnership with individuals, communities, businesses, and other public sector agencies to achieve this vision. As a Senior Incident and Problem Manager, you will play a vital role in enhancing community safety by overseeing a team that manages IT incidents and problems.The...

About the RoleWe are seeking a Frontline Resolution Expert to join our team. The successful candidate will be responsible for providing frontline customer support and resolving customer queries in a timely and accurate manner.Key Responsibilities:Resolve customer inquiries through various communication channels including calls, emails, and live chat...

Your Role: Customer Vulnerability & Resolution AdvisorYou'll be at the heart of our approach to customer vulnerability and fair resolution. Your key responsibilities include developing new and refining existing policies, frameworks, and processes that ensure customers in vulnerable situations receive the extra care they need and effectively resolve customer...

Key ResponsibilitiesThe successful candidate will be responsible for:Identifying and resolving data-related issues affecting customersDeveloping and implementing data-driven solutions to improve customer outcomesMaintaining accurate and up-to-date records of customer interactions and data transactionsCollaborating with cross-functional teams to ensure...

**Our Culture**At Resolution Life, we value diversity, inclusivity, and collaboration. Our team is passionate about delivering exceptional service and building strong relationships with our customers. If you're a customer-focused individual with critical thinking skills, we'd love to hear from you.**Job Requirements**We're seeking a highly organized and...

About the JobAs an Incident Management Engineer, you will play a vital role in ensuring the smooth operation of our customers' critical workloads. You will be responsible for providing communication, emergency response, technical resolver engagement, and incident management for our customers.Your Key ResponsibilitiesDrive the resolution of large scale...

About the RoleThis is a unique opportunity to lead a team of experts in delivering cloud infrastructure services and driving business agility and cost reduction for our clients. As a Infrastructure and Cloud Delivery Expert, you will be responsible for defining, developing, and providing problem analysis and resolution services for complex cloud and...

Job DescriptionThe Service Delivery Manager Expert will lead the planning, execution, and delivery of IT services to meet business objectives. This includes defining, developing, and providing problem analysis and resolution services for complex cloud and infrastructure problems.The Service Delivery Manager Expert will also manage Service Desk services...

About UsAt Resolution Life, we strive to provide our customers with unparalleled insurance solutions that cater to their unique needs. With a strong foundation in the financial services industry, we have established ourselves as a trusted partner in providing innovative insurance products.We take pride in our commitment to delivering exceptional customer...

About UsAt Resolution Life, we strive to provide our customers with unparalleled insurance solutions that cater to their unique needs. With a rich history spanning nearly 150 years, we have established ourselves as a trusted partner in the financial services industry.We take pride in our commitment to delivering exceptional customer experiences through our...

About Resolution LifeWe are a global life insurance group focused on acquiring and managing portfolios of life insurance policies. Our team is dedicated to helping customers build bright futures and protect what matters most.Our mission is to deliver unique solutions that meet the expectations of our customers, driven by a customer-focused approach. We...

**Company Overview**At Resolution Life, we're committed to making a positive impact on people's lives through our life insurance products. Our team is dedicated to delivering high-quality service and building long-lasting relationships with our customers.**Job Description**We're seeking a skilled Case Manager to join our team in New Zealand. In this role,...

About Asteron LifeAt Asteron Life, we are here to help customers build bright futures and protect what matters most. We offer a range of personal insurance products that can help you through just about anything life throws at you. We work with advisers, so you get expert insurance advice, matching the right insurance you need to help you live life to the...

**Company Overview**ANZ is a leading bank in Australia and New Zealand, dedicated to improving the financial wellbeing and sustainability of our customers. We're committed to delivering high-quality technology solutions that meet the needs of our customers.Job DescriptionThis is an exciting opportunity for a skilled Defect Manager to join our Nga Tapuwae...

About Asteron LifeAt Asteron Life, we are here to help customers build bright futures and protect what matters most.We offer a range of personal insurance products that can help you through just about anything life throws at you.We work with advisers, so you get expert insurance advice, matching the right insurance you need to help you live life to the...

About the RoleAWS is seeking a highly skilled and experienced Technical Incident Resolution Specialist to join our team. This individual will play a critical role in providing exceptional support to our customers, driving resolution of complex technical issues, and ensuring timely incident response.The ideal candidate will possess a strong background in...

About UsResolution Life is a global life insurance group focused on acquiring and managing portfolios of life insurance policies. With a presence in multiple markets, we strive to provide our customers with innovative insurance solutions that cater to their evolving needs.We believe in fostering a culture of diversity, inclusivity, and collaboration. Our...

Customer Vulnerability and Resolution AdvisorThe Co-operative Bank Banking About the Job: Make a real impact where it matters most At The Co-operative Bank, we believe all our customers deserve fair, inclusive, and compassionate support, especially those who may be experiencing vulnerable circumstances.We're looking for a Customer Vulnerability & Resolution...