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Fair Resolution Expert

2 weeks ago

Wellington, Wellington, New Zealand The Co-Operative Bank Limited Full time
Join Our Team

We're looking for a skilled professional to join our team as a Customer Vulnerability Specialist. In this role, you'll play a key part in developing new policies and refining existing ones to support customers in vulnerable situations.

You'll work closely with teams to embed best practices and ensure effective resolution of customer complaints. Your expertise will help us improve our approach to supporting customers who need extra care.

Key Responsibilities
  • Develop and refine policies, frameworks, and processes to support customers in vulnerable situations
  • Embed best practices across the organization to ensure effective resolution of customer complaints
  • Lead complex cases, provide expert guidance, and use insights to improve our approach
What We Offer

We offer a competitive salary package, including benefits such as life insurance, flu jab reimbursement scheme, and wellbeing program. You'll also have access to ongoing development opportunities and a collaborative work environment.

Our company values diversity and inclusion, and we encourage candidates from all backgrounds and experiences to apply.