Historic Claims Resolution Specialist
2 days ago
About Historic Claims
At the Ministry of Social Development, we understand the profound impact that adverse experiences in care can have on individuals. Our Alternative Disputes Resolution Service (ADRS) is dedicated to providing claimants with a supportive and fair process for seeking redress.
We believe that every individual deserves to be heard and to have their concerns addressed. As a Senior Claimant Support Specialist, you will play a crucial role in helping claimants navigate the Historic Claims process and achieve positive outcomes.
Your Key Responsibilities:
- Taking the lead in engaging with claimants to understand their experiences and provide feedback on the outcome of their claims.
- Providing support, guidance, and mentoring to other staff members as needed.
- Managing complex cases and ensuring that all parties are well-supported throughout the process.
Why Join Us?
The Ministry of Social Development is a people-centred organisation that values diversity, equity, and inclusion. We are committed to creating a workplace culture that supports the wellbeing and success of our employees. As a Senior Claimant Support Specialist, you will have the opportunity to work collaboratively with colleagues from diverse backgrounds and contribute to making a positive difference in the lives of New Zealanders.
Key Qualifications and Skills:
- Culturally responsive and able to communicate effectively with claimants from diverse backgrounds.
- Strong problem-solving and critical thinking skills, with the ability to manage complex cases.
- Excellent communication and interpersonal skills, with the ability to engage with claimants and stakeholders at all levels.
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