Help Desk Expert
5 days ago
The Help Desk Expert at the FNZ Group provides critical technical support to end-users across the business. Working collaboratively with the global corporate IT department, you will have the opportunity to work in a dynamic and diverse environment within the financial services sector.
We are seeking a highly motivated individual with a strong technical background and excellent communication skills. You will need to possess the ability to troubleshoot complex technical issues, work independently, and deliver high-quality results in a fast-paced environment.
Main Responsibilities:- Built and deployed desktop equipment for new joiners and existing team members
- Provide technical assistance to over 500 end-users of IT services across NZ and the wider APAC region
- Deliver PC hardware support
- Manage a ticketing queue within our APAC region
- Provide day-to-day technical support for internal desktop and laptop systems, servers, and associated network infrastructure
- Install software releases, system upgrades, evaluate and install patches, and resolve software-related problems
- Document and maintain desktop build documentation and user how-to guides
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IT Help Desk Expert
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