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IT Help Desk Expert
1 week ago
FNZ is a leading provider of global technology solutions. We are looking for an IT Help Desk Expert to join our APAC region team, providing technical assistance to end users across the business.
We require someone with a can-do attitude and a strong delivery-focused working style who is able to work collaboratively with our customers. Key responsibilities will include:
- Building and deploying desktop equipment
- Providing technical assistance to 500+ end users
- PC hardware support
- Managing a ticketing queue within our APAC region
- Providing day-to-day technical support for internal desktop and laptop systems, servers, and network infrastructure
- Installing software releases, system upgrades, and resolving software-related problems
- Documenting and maintaining desktop build documentation and user guides
The ideal candidate will have a Bachelor's degree or higher in an ICT related field and minimum 1 – 2 years IT support experience. They should also possess knowledge of commonly used concepts, practices, and procedures relating to IT systems support.
Our benefits
- Competitive salary
- Excellent benefits package
- Hybrid 3+2 working model
- Global career opportunities
