Help Desk Operations Specialist

2 days ago


Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

Company Overview: At Spark New Zealand Limited, we strive to unleash the potential in all people. Our commitment to exceptional customer service and innovative technology is at the heart of everything we do.

Job Description: We are seeking a self-motivated team member who is passionate about delivering outstanding customer service and has a strong desire to learn and grow with our organisation. As a Service Desk Analyst, you will be responsible for providing technical support to customers across various applications and technologies, including Messaging, Citrix, Cloud, and Office365.

Key Responsibilities:

  • Provide exceptional customer service and resolve customer inquiries in a timely and professional manner
  • Leverage your technical skills to troubleshoot and resolve complex technical issues
  • Collaborate with internal teams to identify and implement process improvements
  • Stay up-to-date with new technologies and industry trends to enhance your skills and knowledge

Required Skills and Qualifications:

  • 2+ years' experience in a customer service environment, preferably in a contact centre or IT service desk
  • Relevant tertiary qualification or equivalent experience
  • Strong technical skills, particularly in messaging, Citrix, cloud, and Office365
  • Excellent communication and interpersonal skills

Benefits of Working for Spark:

  • Flexible working arrangements to support work-life balance
  • Access to life, health, and income protection insurance
  • Discounted rates with NZ retailers


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