Service Desk Analyst

4 days ago


Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

Do you have a passion for Service Desk work and can deliver exceptional customer service?Do you have exceptional communication skills and are you a natural multi-tasker with the ability to juggle ever-changing priorities?Then we want YOUWe are looking for people who have the right to work for Spark in New Zealand; if you do not meet this requirement, we cannot proceed with your application.Please note: This is a 12-month fixed-term role.
Shifts for this role are Monday to Friday 9.30 am - 6 pm.
You may also be required to work on Public Holidays.
Please only apply if these hours suit your own work-life balance.Self-motivated team members wanting to upskill themselves and learn something different every dayAbility to learn new technology on the goAbility to talk to customers from all walks of life through working applications or configuring their BYODBe a flexible and friendly team memberA joy to deal with, and our customers know you by name because you are unbelievably awesomeAbility to roll with new processes when requiredIt doesn't take talent to have:Great work ethicBe on timeMake an effortBring EnergyBe Passionate in what you doBe coachableBe preparedTechnically you will ideally know/have:The following technologies would be preferred: Messaging, Citrix, Cloud, and Office 365.2+ years' experience in a customer service environment such as experience in a contact centre / IT service deskRelevant tertiary qualification (preferred, but not essential)Relevant IT industry certification(s) would be advantageousWorking for Spark has some great benefits:Flexible workingLife, health and income protection insuranceDiscounted rates with NZ RetailersIf you would like to help us unleash the potential in all people, then apply NOWTo download the position description, please sign in with your account.
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