Help Desk Support Specialist
4 days ago
About Us: At Spark New Zealand Limited, we're passionate about delivering exceptional customer service and providing innovative solutions to our customers. As a Service Desk Analyst, you'll be part of our dynamic team that helps people from all walks of life resolve their technical issues efficiently.
We're looking for self-motivated individuals who are eager to upskill themselves and learn new technologies on the go. If you have excellent communication skills, are a natural multi-tasker, and can work effectively in a fast-paced environment, we want to hear from you
Your Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate and efficient solutions to technical issues
- Work collaboratively with other teams to resolve complex problems
Requirements:
- 2+ years' experience in a customer service environment, preferably in IT or contact centres
- Relevant tertiary qualification (desired but not essential)
- Familiarity with technologies such as Messaging, Citrix, Cloud, and Office365 (advantageous)
What We Offer:
- A competitive salary package
- Opportunities for career growth and development
- A dynamic and supportive work environment
Why Work with Us? Spark offers flexible working arrangements, life insurance, health insurance, and income protection. You'll also enjoy discounted rates at various retailers and have access to cutting-edge technology. If you're passionate about delivering outstanding customer experiences and crave a challenging yet rewarding role, join our team today
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