Help Desk Support Specialist

4 days ago


Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

About Us: At Spark New Zealand Limited, we're passionate about delivering exceptional customer service and providing innovative solutions to our customers. As a Service Desk Analyst, you'll be part of our dynamic team that helps people from all walks of life resolve their technical issues efficiently.

We're looking for self-motivated individuals who are eager to upskill themselves and learn new technologies on the go. If you have excellent communication skills, are a natural multi-tasker, and can work effectively in a fast-paced environment, we want to hear from you

Your Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Provide accurate and efficient solutions to technical issues
  • Work collaboratively with other teams to resolve complex problems

Requirements:
  • 2+ years' experience in a customer service environment, preferably in IT or contact centres
  • Relevant tertiary qualification (desired but not essential)
  • Familiarity with technologies such as Messaging, Citrix, Cloud, and Office365 (advantageous)

What We Offer:
  • A competitive salary package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Why Work with Us? Spark offers flexible working arrangements, life insurance, health insurance, and income protection. You'll also enjoy discounted rates at various retailers and have access to cutting-edge technology. If you're passionate about delivering outstanding customer experiences and crave a challenging yet rewarding role, join our team today
  • Help Desk Specialist

    3 hours ago


    Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

    Unlock Your Potential in a Dynamic Service Desk RoleJob Description:We are seeking a self-motivated team member to join our Service Desk team as a Service Desk Analyst. In this role, you will be the first point of contact for customers, providing exceptional customer service and resolving technical issues.Key Responsibilities:Provide excellent customer...


  • Wellington, Wellington, New Zealand Randstad Full time

    About the RoleWe are seeking an experienced IT professional to manage our help desk operations and provide exceptional customer service.As a Help Desk Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems, resolving incidents, and escalating issues as needed.


  • Wellington, Wellington, New Zealand Kainga Ora - Homes And Communities Full time

    About Our TeamOur End User Services team is passionate about delivering exceptional customer experiences. As a Service Desk Technician, you will play a critical role in ensuring that our customers receive timely and effective support.Salary and BenefitsThis permanent role offers a competitive salary of $82,594 per annum, plus 5 weeks' annual leave, and a...

  • Help Desk Expert

    5 days ago


    Wellington, Wellington, New Zealand FNZ Group Full time

    The Help Desk Expert at the FNZ Group provides critical technical support to end-users across the business. Working collaboratively with the global corporate IT department, you will have the opportunity to work in a dynamic and diverse environment within the financial services sector.We are seeking a highly motivated individual with a strong technical...


  • Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

    Company Overview: At Spark New Zealand Limited, we strive to unleash the potential in all people. Our commitment to exceptional customer service and innovative technology is at the heart of everything we do.Job Description: We are seeking a self-motivated team member who is passionate about delivering outstanding customer service and has a strong desire to...

  • IT Help Desk Expert

    5 days ago


    Wellington, Wellington, New Zealand FNZ Full time

    FNZ is a leading provider of global technology solutions. We are looking for an IT Help Desk Expert to join our APAC region team, providing technical assistance to end users across the business.We require someone with a can-do attitude and a strong delivery-focused working style who is able to work collaboratively with our customers. Key responsibilities...

  • IT Help Desk Expert

    4 days ago


    Wellington, Wellington, New Zealand Fnz Full time

    Company OverviewFnz is a highly successful global business leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.Job DescriptionWe are seeking a Service Desk Analyst to join our dynamic and diverse environment in the financial services sector.Key Responsibilities:Build and deploy desktop...


  • Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Technical IT Support Specialist - Wellington - Hays Specialist Recruitment - EducationHays Specialist Recruitment - Education is committed to supporting schools in finding the right candidates for their technical roles.We are seeking a skilled Technical IT Support Specialist to join our IT support team at Longhill High School.The ideal candidate will have a...


  • Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    IT Support Specialist - Wellington - Hays Specialist Recruitment - EducationJob title: IT Infrastructure Support SpecialistDescriptionJob Title: IT Support SpecialistHays Specialist Recruitment - Education supports schools in finding the right technical candidates.We are seeking a skilled Technical IT Support Specialist to join our team at Longhill High...


  • Wellington, Wellington, New Zealand FNZ (UK) Ltd Full time

    About the JobWe are seeking a highly skilled IT technical support specialist to join our global corporate IT department. This role provides an exciting opportunity to work within a rapidly changing environment and collaborate with customers across all levels of the organisation.Key ResponsibilitiesDesign and implement desktop builds for new joiners and...


  • Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    **Job Summary:**We are seeking a skilled ICT Support Specialist to join our IT support team at Longhill High School. The ideal candidate will have a strong understanding of hardware, software, and peripherals, as well as excellent interpersonal and communication skills.The ICT Support Specialist will be responsible for providing an ICT support service...


  • Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    ICT Support Specialist - Wellington - Hays Specialist Recruitment - EducationHays Specialist Recruitment - Education Wellington1 day agoDescriptionCompany OverviewHays Specialist Recruitment - Education is committed to supporting schools in finding the right candidates for their technical roles.Job DescriptionWe are seeking an ICT Support Specialist to join...


  • Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Technical Support Specialist - Wellington - Hays Specialist Recruitment - EducationJob Title: Technical Support SpecialistDescriptionHays Specialist Recruitment - Education is a leading provider of education recruitment services.We specialize in placing talented professionals in educational institutions across the UK.Company OverviewWe are seeking a skilled...


  • Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    IT Infrastructure Support Specialist - Wellington - Hays Specialist Recruitment - EducationJob title: Technical IT Support SpecialistDescriptionJob OverviewHays Specialist Recruitment - Education is dedicated to supporting schools in finding the right candidates for their technical roles.We are seeking a skilled Technical IT Support Specialist to join our...


  • Wellington, Wellington, New Zealand Kāinga Ora - Homes and Communities Full time

    Service Desk Technician x 4 - A Dynamic OpportunityWe are seeking skilled Customer Support Specialists to join our high-performing End User Services team.The successful candidates will provide effective and structured first-level support for ICT services, ensuring seamless service availability and efficient incident resolution.This is a fantastic opportunity...


  • Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Technical Support Specialist - Wellington - Hays Specialist Recruitment - EducationJob Title: Technical Support SpecialistDescriptionHays Specialist Recruitment - Education is a leading provider of education recruitment services. We specialize in placing talented professionals in educational institutions across the UK.Company OverviewWe are seeking a skilled...


  • Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    Network Support Specialist - Wellington - Hays Specialist Recruitment - EducationWe are seeking a skilled technical professional to join Hays Specialist Recruitment - Education as an ICT Support Services specialist.The ideal candidate will be responsible for providing technical support and maintenance of related equipment, learning resources, and network...


  • Wellington, Wellington, New Zealand NTT DATA, Inc. Full time

    About the JobThe Technical Service Representative will be responsible for providing exceptional customer service and support to clients and vendors through various communication channels.You will be the first point of contact for clients and vendors, providing timely and effective solutions to their queries and issues. Your primary responsibilities will...


  • Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    About Hays Specialist Recruitment - EducationHays Specialist Recruitment - Education is a leading provider of education recruitment services. We support schools in finding the right technical candidates to join their teams.Job SummaryWe are seeking a skilled Technical IT Support Specialist to assist with the provision of ICT services and technical...


  • Wellington, Wellington, New Zealand Hays Specialist Recruitment - Education Full time

    **Job Summary:**Hays Specialist Recruitment - Education is seeking an ICT Services Specialist to take on a challenging role that involves delivering comprehensive ICT services.The ideal candidate will be responsible for providing technical support, maintaining the network, and ensuring the smooth operation of related equipment.**Key...