ICT Help Desk Specialist

4 days ago


Wellington, Wellington, New Zealand Kainga Ora - Homes And Communities Full time

About Our Team

Our End User Services team is passionate about delivering exceptional customer experiences. As a Service Desk Technician, you will play a critical role in ensuring that our customers receive timely and effective support.

Salary and Benefits

This permanent role offers a competitive salary of $82,594 per annum, plus 5 weeks' annual leave, and a suite of benefits that support work-life balance and personal development.

Key Responsibilities

  • Provide advanced level 1 site-based support for customers' problems or requests related to End User Devices
  • Coordinate the overall support process to maximize service availability
  • Responsible for meeting customer needs within agreed timescales

Requirements

  • Previous telephone and Service Desk support experience
  • Microsoft Operating Systems, Windows 10, and mobile technologies expertise
  • ITIL Foundation certificate or relevant tertiary qualifications
  • Excellent communication skills, both written and verbal

About Kainga Ora

Kainga Ora - Homes and Communities is a government agency responsible for transforming New Zealand's housing choices and outcomes. We strive to create homes and communities that allow New Zealanders to thrive.



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