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Service Desk Analyst

2 weeks ago

Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

Do you have a passion for Service Desk work and can deliver exceptional customer service?Do you have exceptional communication skills and are you a natural multi-tasker with the ability to juggle ever-changing priorities?Please note: This role works across a day / overnight roster on a rotational basis.
Overnight shifts are 10.15pm – 7.45am, with day shifts generally being between the hours of 7am and 5.30pm.
You may also be required to work on Public Holidays.
Please only apply if these hours suit your own work-life balance.Then we want YOUWe are looking for self-motivated team members wanting to upskill themselves and learn something different every day.Learn new technology on the go.Be able to talk to customers from all walks of life through working applications or configuring their BYOD.Be a flexible and friendly team member.A joy to deal with, and our customers know you by name because you are unbelievably awesome.Ability to roll with new processes when required.It doesn't take talent to have a:Great work ethic.Be on time.Make an effort.Bring energy.Be passionate in what you do.Be coachable.Be prepared.Technically you will ideally know/have:The following technologies would be preferred - Messaging, Citrix, Cloud, and Office365.2+ years' experience in a customer service environment such as experience in a contact centre / IT service desk.Relevant tertiary qualification (preferred, but not essential).Relevant IT industry certification(s) would be advantageous.Working for Spark has some great benefits:Flexible working.Life, health and income protection insurance.Discounted rates with NZ Retailers.We are looking for people who have the right to work for Spark in New Zealand; if you do not meet this requirement, we cannot proceed with your application.If you would like to help us unleash the potential in all people, then apply NOWTo download the position description, please sign in with your account.
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