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Front Desk Coordinator

1 week ago

Wellington, Wellington, New Zealand Ibis Full time

Job Summary

We're seeking a highly organized and communicative Receptionist to join our front desk team at Ibis Wellington. As the first point of contact for our guests, you will ensure a warm welcome, efficient check-in and check-out processes, and provide valuable local knowledge to enhance their stay.

Key Responsibilities

This role involves:

  1. Welcoming guests from all corners of the world and ensuring a memorable experience
  2. Assisting with arrivals and departures, handling cash transactions, and maintaining security procedures
  3. Providing helpful local insights and promoting hotel facilities to maximize occupancy and revenue
  4. Maintaining guest property documentation and upholding high standards of customer care
  5. Contributing to Accor loyalty programs and fostering positive relationships with colleagues across departments

Requirements

To excel in this role, you'll need:

  • Previous experience as a receptionist in a hotel environment (not essential)
  • Exceptional communication skills, including written, verbal, and non-verbal interactions
  • An organized approach, with a keen eye for detail and ability to take initiative
  • Familiarity with PMS systems (Opera cloud & TARS Database or similar) is preferred

Why Join Us?

Ibis Wellington is more than just a hotel – it's a vibrant community where you can grow, learn, and make a real difference. By joining our team, you'll become part of a diverse group of individuals who share a passion for delivering exceptional experiences.