Operations Manager

3 weeks ago


Auckland City, New Zealand ASB Bank Full time

**Operations Manager - Wealth**

***:

- **Based at ASB's state of the art building at Auckland's North Wharf**:

- ** Fantastic position to enhance your leadership skills**:

- ** Flexible and supportive work environment**

ASB's Technology & Operations division is the backbone of our business, ensuring we operate as efficiently and smoothly as possible, keeping our customers at the heart of everything we do. With rapid advancements occurring across the digital automations and continuous improvement space, this is an exciting time to join ASB's Operations area Continued developments in this world mean that the ways in which we do things are constantly evolving to ensure our customer experiences are the best they can possibly be.

We are currently in search for a **Operations Manager - Wealth** to lead and manage the day to day service delivery for our Managed Funds Customer portfolio in ASB's Wealth Operations team. Reporting to the Head of Wealth Operations, this critical leadership position will see you enabling your team to execute work volumes and deliver performance outcomes. Having an equal split between leading and business processing, you will ensure ASB is at the forefront of industry best practice while creating an unbeatable experience for our customers.

**Mo te tūranga** | **About the Role**:

- Ensure your team's capacity and productivity planning and Service-Level Agreement (SLA) monitoring are effective
- Manage and measure work effectively by setting clear objectives and monitor their progress at a team and individual level
- Lead, coach and motivate your team to drive performance; including one-on-ones, development plans, cross skilling and performance reviews
- Foster a growth mind-set culture and empower your team to deliver a great customer experience
- Identify, manage and eliminate risks, report issues where applicable and ensure appropriate quality control measures are in place
- Champion team ideas to identify, communicate and initiate process improvement ideas and efficiency enhancements via proficient use of data

**Mōu |About you**:
First and foremost, we are looking for someone who is genuinely passionate about Wealth Operations, is naturally inquisitive and is an experienced people leader. Someone who thrives in a fast paced environment, feels comfortable challenging the status quo, and is committed to delivering unbeatable customer outcomes.

You will be able to build credibility with your team, and nurture a supportive, fun and passionate team culture. Having a previous people leader experience within the Wealth space is highly advantageous
- 2 - 3 years' experience being in a leadership position
- Proven experience leading teams in a product or process environment with regulatory requirements
- Ability to motivate, coach and set up your staff for success; including setting performance targets
- Excellent stakeholder management and negotiating skills with a strong focus on customer experience
- Analytical mind-set combined with an eye for Continuous Improvement opportunities
- Knowledge of ASB systems and Wealth products are desirable

**He aha tā mātou | What can we offer?**

We offer a competitive salary, great banking benefits, beautiful location to work from, heaps of personal and career development opportunities, flexible working styles, extra holidays, and parental benefits.

At ASB, we are committed to our vision and values of Ngākau Pono (Integrity), Manaakitanga (Caring), Awata (Passion), Māia (Courage) and Kāpuia (United). Our strength comes from caring about our people, our customers, our community, and environment.

As a values driven and Rainbow Tick certified organisation we are committed to providing a diverse and inclusive work environment, where we bring our different perspectives and strengths to achieve ASB goals together. We offer excellent career progression opportunities and a flexible and supportive culture. We help our people grow and we celebrate together.

We have a warm culture of caring people who all jump in to innovate and support each other. Our people grow their mindsets, learn, evolve, and utilise their skills while being empowered to make decisions

**Me pēhea te tono | How to apply?**

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"we'd love to hear from you

**Job Details**:

- Reference #
VP155975- Posted on
22 Jan 2024- Closes on
29 Jan 2024 12:00- Location(s)
North Wharf- Company
ASB Bank- Expertise
Operations- Work type(s)
Full Time



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