Reservations Agent

4 weeks ago


Auckland City, New Zealand SOFITEL Full time

Company Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at **Sofitel Auckland Viaduct Harbour.** Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for an Ambassador for** Sofitel Auckland Viaduct Harbour** as **_Reservations Agent _**as part of the pre-opening team**.** The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

**Job Description**:
Our Ambassador will be:

- Ensure the highest level of customer service is offered and maintained at all times to all guests. Through the use of effective Reservation skills you will provide efficient service for Guest and Agent enquiries. You will maintain accurate guest/group accounts and provide accurate, helpful information. Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction in line with our ResaVision guidelines. Maintain strict security procedures to ensure guest confidentiality and safety.
- A strong communicator, who is highly organised, motivating and empowering who inspires other ambassadors to produce a luxury standard of service
- Maintain sound knowledge of guests, especially all VIPs and mention their name on the phone as often as possible.
- Complete daily arrivals reports to ensure all future bookings are confirmed and have the necessary paperwork for invoicing
- Maintain positive selling approach to maximise yield in both rate and occupancy in line with Sofitel Brand and ResaVision guidelines. Benchmark scores 90% and above
- Create group masters and update group information, as it is received e.g. rooming list, arrival, meals, follow up on information if not received. Liaise with other departments to ensure group requirements and special requests are actioned
- Maintain thorough knowledge of all hotel facilities and promotions and Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to all guest requests quickly and efficiently, consistently striving to provide total customer satisfaction
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- All other Management requests

**Qualifications**:

- Previous experience in an administration, reservations and/or call centre role within a Hotel and collaborating with business stakeholders
- Have the ability to adapt to shifting priorities and align activities to meet organisational goals
- Strong presentation skills and organisational skills
- Strong attention to detail and "can do" attitude
- Eager to learn and dedicated to role
- High degree of self-awareness with demonstrated aptitude for self-improvement

Additional Information
- ** Learn your Way**:

- Access to our Accor Academy so you can Earn while you Learn
- ** Work Your Way**:

- Flexibility to ensure a work life balance
- ** Benefits Your Way** - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
- Meals on shift & parking onsite
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program


  • Reservations Agent

    3 months ago


    Auckland City, New Zealand Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    4 weeks ago


    Auckland City, New Zealand SKYCITY Full time

    **Join one of Auckland's most iconic brands**: - ** Truly utilise your hotel and contact centre knowledge**: - ** 8:00pm to 06:30am 4 nights a week (4 nights on, 3 nights off) Full time position** **In Auckland alone we have employees working across over 20 restaurants and bars, two hotels, the Sky Tower, a convention centre, theatre, our world-class...

  • Reservations Agent

    4 weeks ago


    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class...

  • Reservations Agent

    3 days ago


    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class...

  • Reservations Agent

    4 weeks ago


    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class...

  • Reservations Agent

    2 weeks ago


    Auckland City, New Zealand SKYCITY Full time

    Are you someone looking for a fast-paced exciting role where no day is the same? Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20...


  • Auckland City, New Zealand MOVENPICK Full time

    **Company Description** Located in the heart of the CBD, Mövenpick Auckland is a stunning 207-room Hotel which offers an exceptional location, an exciting Food & Beverage concept and 8 meeting facilities. The hotel will showcase the best of Aotearoa’ s Culture through our restaurant, conference rooms, café and bar. Inspired by the concepts of...

  • Reservations Agent

    4 weeks ago


    Auckland City, New Zealand Marriott International, Inc Full time

    **Job Number** 23207288 **Job Category** Reservations **Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We Are Here to Stay - Marriott International** Join the #1 leader in hospitality...


  • Auckland City, New Zealand PULLMAN Full time

    Company Description Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated...


  • Auckland City, New Zealand Pullman Kuching Full time

    Company Description Novotel & Ibis Auckland Ellerslie Hotel combines the best of both worlds, close to the city but just far enough out that you are removed from the bustle of the CBD. A 5 minute drive takes you in to Cornwall Park and we are easily accessible to the motorway no matter what direction you are heading. Our bustling property hosts a variety of...

  • Reservations Agent

    3 weeks ago


    Auckland City, New Zealand SKYCITY Full time

    Are you someone looking for a fast-paced exciting role where no day is the same? Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20...


  • Wellington City, New Zealand AccorHotel Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Accor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups...


  • Auckland City, New Zealand Holiday Inn Full time

    **About us** Here at Holiday Inn Auckland Airport, True Hospitality and exceptional service is what we have to offer to our guests. For being part of our team, we offer you room for you to be you, room for you to grow and room for you to have a sense of belonging. **Fixed-Term 6 Month Contract (Full Time/Part Time)** We are currently seeking a focused,...

  • Reservations Agent

    3 weeks ago


    Wellington City, New Zealand Accor Wellington Full time

    **Reservations Agent** This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible...


  • Auckland City, New Zealand Hind Management Full time

    **_About the role / Mō te tūraka mahi_** We are looking for a Reservations Agent with great attention to details to join our fun friendly Central Reservations team in Auckland City. This role will be responsible for managing and loading reservations from various markets (F.I.T, Wholesale and Corporate segments) for our **Sudima Hotels** Branded...


  • Wellington City, New Zealand Accor Wellington Full time

    This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for maximising room and...

  • Reservations Agent

    1 week ago


    Wellington City, New Zealand AccorHotel Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! We're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a good...


  • Auckland City, New Zealand SKYCITY Full time

    **Showcase your exceptional customer service and administration skills.**: - ** Work amongst the best hotels in the world**: - ** Full-time position** **SkyCity has two beautiful properties within metres of each other - The Grand by SkyCity is a 5 star property and SkyCity Hotel is a 4.5 star property. Busy and fast paced environments with a team of...

  • Reservations Agent

    3 weeks ago


    Auckland City, New Zealand AccorHotel Full time

    Company Description We are Novotel Auckland Airport, a stunning 263-hotel room located on the doorstep of the Auckland International Airport Terminal. Our buzzing restaurant, Bistro Thirteen 50, welcomes guests every day from all corners of the globe - that's right, day in and day out we are our guests' first and last impression of New Zealand. **Job...

  • Guest Service Agent

    2 weeks ago


    Auckland City, New Zealand THE SEBEL Full time

    Company Description Located in the Heart of the Auckland CBD, with sweeping views of the City and the Viaduct Harbour, The Sebel Quay West & Viaduct Harbour feature stylish apartments and suites. The 4.5 star Hotels are looking for a service-extraordinaire, who is passionate about out guests and creating memorable moments. This exciting opportunity as...