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En - Reservation Agent

1 month ago

Auckland City, New Zealand Pullman Kuching Full time

Company Description

Novotel & Ibis Auckland Ellerslie Hotel combines the best of both worlds, close to the city but just far enough out that you are removed from the bustle of the CBD. A 5 minute drive takes you in to Cornwall Park and we are easily accessible to the motorway no matter what direction you are heading. Our bustling property hosts a variety of guests to our food & beverage outlet, multiple conference spaces and 247 guest rooms.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Job Description**:
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they will experience when they arrive

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

- Consistently offer exceptional, friendly and engaging service
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Recommend property facilities and assist guests with information and special requests
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- Promote and recognise Accor's loyalty program

**Qualifications**:

- 2+ years work experience in a 4 star hotel environment.
- Strong administration skills with a high level of professional spoken and written English.
- Guest focused personality is essential with a smile you can hear on the phone.