Reservations Agent

4 weeks ago


Auckland City, New Zealand SKYCITY Full time

**Join one of Auckland's most iconic brands**:

- ** Truly utilise your hotel and contact centre knowledge**:

- ** 8:00pm to 06:30am 4 nights a week (4 nights on, 3 nights off) Full time position**

**In Auckland alone we have employees working across over 20 restaurants and bars, two hotels, the Sky Tower, a convention centre, theatre, our world-class casino and of course all of the support services that help run one of New Zealand's most vibrant companies.**

**The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs.**

The Reservations Agent role is a great opportunity for someone with Hotel or travel reservations experience to join our fast passed evolving team.
As a member of the Reservations team, you'll be responsible for handing all reservations for our 4.5 and 5 star hotels, restaurant bookings, and handling general queries about SkyCity NZ and Adelaide.

You'll need to have a strong customer service ethic and a first class telephone manner.
Previous experience in a hotel/Reservations or sales environment is essential and knowledge of OPERA PMS system required. You'll also have superb communication skills and the ability to work in a close knit team, be enthusiastic and have plenty of energy.

The Contact Centre and Reservations team operate on a 24/7 rostered basis. This role is working 10 hour shifts 4 nights on, 3 nights off. Starting at 8pm and working through to 6:30am.

**What's great about working at SkyCity?**
- A supportive and diverse company culture
- Work with people who care, are driven and energetic
- $2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)
- Heavily discounted staff car parking and dry cleaning
- Subsidised medical insurance
- Career progression
- Discounts at our outlets


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