Groups Reservations Agent

1 week ago

Wellington City, New Zealand AccorHotel Full time

**Company Description**
Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties

Accor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups Reservations Agent. Someone who takes an ‘above & beyond’ approach to making our guests stay memorable. You will need to be a good listener with strong attention to detail. Your confidence and ‘can do’ attitude will be key to your guest centric approach and the key to success in this busy role.

Located in the heart of Wellington’s central business district, looking after multi Accor Properties and working closely with the Revenue Team, you will be responsible for processing hotel group reservations to ensure that hotel revenue opportunities are maximised at every stage.

**This is a full time (40 hours per week) fixed-term maternity leave contract starting 10th of June 2024, ending on the 28th of March 2025.**

**What you will be doing**:

- Process and input FIT and corporate group, reservations following hotel reservations policies.
- Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Ensure all reservations loaded into the PMS system are up to date
- Take personal responsibility to ensure that all enquiries are addressed.
- Reporting and assisting the Reservations team for all group related matters.
- Ensure that all outward correspondence complies with company procedures, and any unusual correspondence is authorised by Reservations Manager.
- Adhere to rates published, exceptions to the published rates must be made through the Reservations Manager, Revenue Manager or General Manager.
- Maintain a positive selling approach to maximize yield in both occupancy and rates.
- Liaise with Revenue department to provide all information pertaining to a group quote to obtain rates and produce personalised proposals and group contracts adhering to terms and conditions set. Exceptions to the terms and conditions to be authorised by the Reservations Manager and General Manager.
- Create group masters and update group information as it is received e.g. rooming list, payment or vouchers, routing, arrival, meals and follow up on any information if not received. Liaise with other departments where required to ensure group requirements and special requests are actioned.
- Monitor forward group bookings on a daily basis and ensure all information is correct.
- Keep up to date tracking of all group enquiries and business on the books and report weekly.
- Assist with loading of rooming lists for conference group bookings where required.
- Continues an open line of communication with the Reservations Manager, Revenue manager, General Manager, Sales team, other group reservations agents and the reservations team.

**Qualifications** Qualifications**
- Experience is essential, we are looking for a minimum 1-2 years of experience within the Front Office or Reservations department as reservations agent
- Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera cloud software.
- Excellent written and spoken English communication skills.
- Ability to work under pressure while maintaining a high level of service and attention to detail.
- Proactive selling approach with excellent time management skills.
- A great personality, innovation, and a "can do" attitude are crucial for success.
- Reliability and commitment to the role long term.
- You will have NZ residency or be holding a permanent NZ work visa.

**Additional Information**
At Accor Wellington, we're all about not just building your career but ensuring you have a blast along the way We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

- ** Learn Your Way**: Dive into our Accor Academy for the ultimate combo of earning and learning
- ** Accor Heartist Benefits**: Enjoy discounted perks on Food & Beverage plus accommodation worldwide - because why not?
- ** Fuel Up**: Daily staff meals are on us while you're on duty.
- ** Accor's Parental Leave Schem**e: Supporting you in all stages of life.
- ** Celebration Time**: Join in on staff celebrations and get recognized for your tenure.
- ** Employee Assistance Program**: Your go-to support for all things work and beyond.

Join us at Accor Wellington, where your career journey is as exciting as the destination

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to you

  • Groups Reservations Agent

    2 weeks ago

    Wellington, Wellington, New Zealand AccorHotel Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesAccor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups Reservations Agent....

  • Groups Reservations Agent

    2 weeks ago

    Wellington, Wellington, New Zealand Accor Wellington Full time

    This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts.Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for maximising room and...

  • Fit & Groups Reservations Agent

    3 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated...

  • Groups Reservations Agent

    3 weeks ago

    Wellington City, New Zealand Accor Wellington Full time

    This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for maximising room and...

  • Reservations Agent

    3 months ago

    Auckland City, New Zealand Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand SOFITEL Full time

    Company Description Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at **Sofitel Auckland Viaduct Harbour.** Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre. The unmistakable influence of fashion has imbued Sofitel with a couture approach to...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand Marriott International, Inc Full time

    **Job Number** 23207288 **Job Category** Reservations **Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We Are Here to Stay - Marriott International** Join the #1 leader in hospitality...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand SKYCITY Full time

    **Join one of Auckland's most iconic brands**: - ** Truly utilise your hotel and contact centre knowledge**: - ** 8:00pm to 06:30am 4 nights a week (4 nights on, 3 nights off) Full time position** **In Auckland alone we have employees working across over 20 restaurants and bars, two hotels, the Sky Tower, a convention centre, theatre, our world-class...

  • Reservations Agent

    3 days ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class...

  • Reservations Agent

    2 weeks ago

    Auckland City, New Zealand SKYCITY Full time

    Are you someone looking for a fast-paced exciting role where no day is the same? Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20...

  • Guest Service Agent/ Reservations Agent

    3 days ago

    Auckland City, New Zealand MOVENPICK Full time

    **Company Description** Located in the heart of the CBD, Mövenpick Auckland is a stunning 207-room Hotel which offers an exceptional location, an exciting Food & Beverage concept and 8 meeting facilities. The hotel will showcase the best of Aotearoa’ s Culture through our restaurant, conference rooms, café and bar. Inspired by the concepts of...

  • Reservations Agent

    2 weeks ago

    Wellington, Wellington, New Zealand Accor Wellington Full time

    Reservations AgentThis is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for...

  • Reservation Groups Specialist

    4 weeks ago

    Auckland City, New Zealand SKYCITY Full time

    **Showcase your exceptional customer service and administration skills.**: - ** Work amongst the best hotels in the world**: - ** Full-time position** **SkyCity has two beautiful properties within metres of each other - The Grand by SkyCity is a 5 star property and SkyCity Hotel is a 4.5 star property. Busy and fast paced environments with a team of...

  • Reservations Agent

    3 weeks ago

    Wellington City, New Zealand Accor Wellington Full time

    **Reservations Agent** This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible...

  • Group Reservations/event Coordinator

    3 weeks ago

    Auckland City, New Zealand Marriott International, Inc Full time

    **Job Number** 23211672 **Job Category** Sales & Marketing **Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We Are Here to Stay - Marriott International** Join the #1 leader in hospitality...

  • En - Reservation Agent

    3 weeks ago

    Auckland City, New Zealand Pullman Kuching Full time

    Company Description Novotel & Ibis Auckland Ellerslie Hotel combines the best of both worlds, close to the city but just far enough out that you are removed from the bustle of the CBD. A 5 minute drive takes you in to Cornwall Park and we are easily accessible to the motorway no matter what direction you are heading. Our bustling property hosts a variety of...

  • Fixed-term Reservations Agent

    3 weeks ago

    Auckland City, New Zealand Holiday Inn Full time

    **About us** Here at Holiday Inn Auckland Airport, True Hospitality and exceptional service is what we have to offer to our guests. For being part of our team, we offer you room for you to be you, room for you to grow and room for you to have a sense of belonging. **Fixed-Term 6 Month Contract (Full Time/Part Time)** We are currently seeking a focused,...

  • Reservations Agent

    1 week ago

    Wellington City, New Zealand AccorHotel Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! We're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a good...