Reservations Agent

3 weeks ago

Wellington City, New Zealand Accor Wellington Full time

**Reservations Agent**

This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for maximising room and rate yield at the hotel, ensuring a timely response to all reservations enquiries.

**Personality and skills**

We are seeking a pro-active and motivated individual to join our team. Someone who takes an ‘above & beyond’ approach to making our guests stay memorable. You will need to be a good listener with strong attention to detail. Your confidence and ‘can do’ attitude will be key to your guest centric approach and the key to success in this busy role.

Located in the heart of Wellington’s central business district, looking after multi Accor Properties & Working closely with the Revenue Team, you will be responsible for processing hotel reservations to ensure that hotel revenue opportunities are maximised at every stage

**Main Purpose of the Job**

Responsible for maximising room and rate yield at the hotel, ensuring a timely response to all reservations enquiries.

**Key Duties**
- Process and input FIT and corporate reservations following hotel reservations policy
- Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Ensure all reservations are accurately actioned within the same working day.
- Take personal responsibility to ensure that all inquiries are addressed.
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Manager.
- Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Reservations Manager
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
- Any other reasonable request as required by your Supervisor or Hotel Management.

**Key Requirements**
- Previous Front Office or Reservations background essential.
- Knowledge of Opera.
- Excellent written and spoken English communication skills.
- Ability to work under pressure whilst maintaining a high level of service and attention to detail.
- An excellent telephone manner with a pro-active selling approach and time management skills.
- A great personality, innovation and the ‘can do’ attitude will be the key to success in this busy role.
- Reliable and committed to the role long term.
- Be eligible to work in New Zealand

**What’s in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Staff celebration & tenure recognition
- Bring your mate to work - program
- Employee Assistance Program
- Fantastic career growth opportunities
- Staff meals while on duty
- Uniform provided & laundered
- Accommodation discounts & Free Anniversary Stay

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

**Job Types**: Full-time, Permanent

**Salary**: $26.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Day shift

Application Question(s):

- Are you currently eligible to work in New Zealand?

  • Reservations Agent

    3 months ago

    Auckland City, New Zealand Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Groups Reservations Agent

    2 weeks ago

    Wellington, Wellington, New Zealand AccorHotel Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesAccor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups Reservations Agent....

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand SKYCITY Full time

    **Join one of Auckland's most iconic brands**: - ** Truly utilise your hotel and contact centre knowledge**: - ** 8:00pm to 06:30am 4 nights a week (4 nights on, 3 nights off) Full time position** **In Auckland alone we have employees working across over 20 restaurants and bars, two hotels, the Sky Tower, a convention centre, theatre, our world-class...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class...

  • Reservations Agent

    3 days ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20 restaurants and bars, two first class hotels, the Sky Tower, theatre, our world-class...

  • Reservations Agent

    2 weeks ago

    Auckland City, New Zealand SKYCITY Full time

    Are you someone looking for a fast-paced exciting role where no day is the same? Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20...

  • Guest Service Agent/ Reservations Agent

    3 days ago

    Auckland City, New Zealand MOVENPICK Full time

    **Company Description** Located in the heart of the CBD, Mövenpick Auckland is a stunning 207-room Hotel which offers an exceptional location, an exciting Food & Beverage concept and 8 meeting facilities. The hotel will showcase the best of Aotearoa’ s Culture through our restaurant, conference rooms, café and bar. Inspired by the concepts of...

  • Reservations Agent

    2 weeks ago

    Wellington, Wellington, New Zealand Accor Wellington Full time

    Reservations AgentThis is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand SOFITEL Full time

    Company Description Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at **Sofitel Auckland Viaduct Harbour.** Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre. The unmistakable influence of fashion has imbued Sofitel with a couture approach to...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand Marriott International, Inc Full time

    **Job Number** 23207288 **Job Category** Reservations **Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We Are Here to Stay - Marriott International** Join the #1 leader in hospitality...

  • Groups Reservations Agent

    1 week ago

    Wellington City, New Zealand AccorHotel Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Accor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups...

  • Fit & Groups Reservations Agent

    3 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated...

  • Groups Reservations Agent

    2 weeks ago

    Wellington, Wellington, New Zealand Accor Wellington Full time

    This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts.Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for maximising room and...

  • En - Reservation Agent

    3 weeks ago

    Auckland City, New Zealand Pullman Kuching Full time

    Company Description Novotel & Ibis Auckland Ellerslie Hotel combines the best of both worlds, close to the city but just far enough out that you are removed from the bustle of the CBD. A 5 minute drive takes you in to Cornwall Park and we are easily accessible to the motorway no matter what direction you are heading. Our bustling property hosts a variety of...

  • Groups Reservations Agent

    3 weeks ago

    Wellington City, New Zealand Accor Wellington Full time

    This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for maximising room and...

  • Reservations Agent

    1 week ago

    Wellington City, New Zealand AccorHotel Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! We're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a good...

  • Reservations Agent

    2 weeks ago

    Wellington, Wellington, New Zealand AccorHotel Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesWe're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a good listener...

  • Reservations Agent

    3 weeks ago

    Auckland City, New Zealand SKYCITY Full time

    Are you someone looking for a fast-paced exciting role where no day is the same? Come join one of Auckland's most iconic brands and truly utilise your hotel and reservations knowledge. In this role you will be part of the action with entertainment being at the core of what you do. At our Auckland site alone, we have employees working across over 20...

  • Fixed-term Reservations Agent

    3 weeks ago

    Auckland City, New Zealand Holiday Inn Full time

    **About us** Here at Holiday Inn Auckland Airport, True Hospitality and exceptional service is what we have to offer to our guests. For being part of our team, we offer you room for you to be you, room for you to grow and room for you to have a sense of belonging. **Fixed-Term 6 Month Contract (Full Time/Part Time)** We are currently seeking a focused,...