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Customer Service Specialist

3 months ago

Auckland City, New Zealand Arthrex Full time

**Date**:Mar 4, 2024

**Location**: NZ - North - Auckland, AUK, NZ, 0600

**Company**:Arthrex
- Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better._

**Benefits & Highlights**:

- Competitive base salary + health insurance + bonus + hybrid office/WFH role.
- Excellent leadership, mentoring support with ongoing training & development
- Future career progression opportunities as a result of exceptional 20% YoY business growth
- Work at the country head office in Auckland
- Excellent ongoing training & development
- Great rewards and recognition programs

**About the opportunity**:
This is a full time permanent position based in our Auckland (Parnell) office. This role is an inbound customer service based position where most enquiries come from Hospitals and our Sales Force to ensure timely dispatch and receipt of our industry leading orthopaedic products.

You will handle and troubleshoot customer needs and coordinate with the 3PL team for delivery process, pick & pack, invoicing, providing dispatch details and tracking to customers and the commercial team.

**About You**:

- Customer service experience in a similar role e.g. healthcare / medical devices industry experience will be highly considered but not essential.
- Order processing experience. Any SAP experience will be highly considered, as will any experience with reverse logistics.
- Excellent communication skill (oral and written),
- Strong service orientation - to both external and internal customers,
- Positive attitude and a team player,
- IT skill and experience e.g. intermediate Microsoft Excel and proficient in Word and Outlook,
- Strong attention to detail,
- Strong work ethic with proven ability to work under pressure and with a sense of urgency,
- Flexible with work hours e.g. our roster does require some flexibility and extra hours may also be required from time-to-time, especially at month end and during quarterly and fiscal year end to ensure all orders are processed, shipped and invoiced on time.
- Valid NZ work rights.

**About Arthrex**

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

**Working with us**:
At Arthrex, our values are the foundation of everything we do: Integrity, Innovation, Teamwork, Tenacity and Commitment to Excellence.

In recognition of the changes and challenges Covid-19 has brought about, we are now enjoying a hybrid model which sees our team enjoying the benefits of working both from home and in our vibrant Parnell offices (our NZ Head Office). By joining Arthrex, you’ll not only be joining a leading medical device company, but you will be sure to find your place within an organisation that fosters innovation and the strength of our values based culture which seeks to support and sustain our brilliant team.
- Applications without current NZ work rights are unable to be considered at this time._
- All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._

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