Customer Success Specialist

6 months ago


Auckland City, New Zealand Give A Grad A Go Full time

Salary of $57,000 + KiwiSaver Contributions
- Well structured onboarding and training programs
- Hands on training and support

**Are you looking for a role in a rewarding not for profit?**

**Company Profile - Not for profit**
This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally. Since launching in 2016 they have continued to expand whilst transforming the way consumers manage ticket events for conferences, galas, expos and much more.

**Job description - Customer Success Specialist**
As a Customer Success Specialist, you will be the first point of contact for all customer enquiries, customer onboarding and support. Collaborating with the Customer Success team you will be responsible for delivering an authentic and excellent customer experience.

**Job responsibilities - Customer Success Specialist**
As a Customer Success Specialist, you will be responsible for but not limited to:

- Create meaningful and strong relationships with customers.
- Onboard customers with platform knowledge and navigation.
- Act as a brand ambassador, ensuring event hosts receive warm and personalized experiences.
- Ensure all customers have a warm, genuine, and seamless experience.
- Constantly experience, learn, and refine the customer success approach to enhance customer retention and engagement.
- Continuously track and report on trends.

**Job requirements - Customer Success Specialist**
- Educated with a bachelor’s degree.
- Experience working in a customer focused role.
- Experience in a customer success role is highly desirable
- You are enthusiastic about live events and social change
- Very proactive
- Great problem-solving skills are highly desirable.
- Passion for delivering an excellent customer experience.
- Excellent written and verbal communication
- Experience working in a fast-paced environment.
- Willingness to learn
- Any experience with HubSpot is desirable but not essential.

**Benefits - Customer Success Specialist**
- Salary of $57,000 + KiwiSaver Contributions
- Supportive company with an awesome office environment
- Well structured onboarding and training programs
- Hands on training and support
- Lots of social events plus an annual offsite.
- Give a Grad a Go is committed to being an equal-opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity, and Inclusion Promise for more information about this._
- INDAUS_
- EH_



  • Auckland City, New Zealand FUJIFILM Full time

    Permanent full-time position - Internationally renowned and industry-leading company - Excellent staff benefits **Who We Are** FUJIFILM Process Automation is a leading provider of Esker, an AI-driven process automation platform. Companies such as Air NZ, DB Breweries, Animates, Gallagher and many more use our cloud-based solutions to run more efficient and...


  • Auckland, New Zealand Rocketspark Ltd Full time

    About the Customer Success Specialist role Rocketspark is on the hunt for an outstanding Customer Success Specialist who's all about creating joyous moments and forging genuine connections. As a key player in our Customer Success team, you'll be the go-to hero for our customers, providing genuine support via phone, email, and chat.Your goal? To be their...


  • Auckland, New Zealand Fergus Software Limited Full time

    Customer Success Specialist About Us:We're a Series B global B2B SaaS business with offices in New Zealand (HQ), Australia and the UK and are on a mission to help Tradies around the world get complete clarity and control over their business. We really do transform and improve our customers' lives for the better, giving back time and providing smart insights...


  • Auckland, New Zealand Fergus Software Limited Full time

    Customer Success SpecialistAbout Us:We're a Series B global B2B SaaS business with offices in New Zealand (HQ), Australia and the UK and are on a mission to help Tradies around the world get complete clarity and control over their business. We really do transform and improve our customers' lives for the better, giving back time and providing smart insights...


  • Wellington City, New Zealand FNZ Full time

    Are you a confident communicator who is looking to embark on their next career journey? We are seeking a driven self-motivated individual to join our Hatch team as a Customer Success Specialist. In this role you will work within a close-knit team to deliver top support to our customers. What you’ll do: - Document customer experience feedback and...


  • Auckland City, New Zealand Covetrus Full time

    The Role Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. We are entering...


  • Auckland City, New Zealand Futureverse Full time

    **About Centrapay** Centrapay is an exciting and fast-growing fintech backed by some of the very best investors and minds in payments and technology. We’re building a global network that enables new payment experiences, while reducing fraud and cost. Our brand purpose is to help the world get beyond plastic-card payments. We do this by creating new ways...


  • Auckland City, New Zealand SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Auckland City, New Zealand Auror Full time

    Description About Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and...


  • Auckland City, New Zealand IBM Full time

    Introduction Your Role and Responsibilities A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also a technical specialist. Someone with a deep understanding of technical complexities. A person who can quickly understand...


  • Auckland City, New Zealand Figured Ltd Full time

    Figured is a high-growth tech business solving complex problems for agri-financial management. We’re a Kiwi business helping the world and its largest industry become more profitable, more effective and more sustainable. **Why work at Figured?** - **Purpose**: Join a company making a significant impact in an industry that feeds the world. - **Growth**:...


  • Auckland City, New Zealand Waste Management Full time

    **Company Description** Waste Management NZ Limited is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. We have a great opportunity for a Customer Service / Sales...


  • Auckland City, New Zealand Paragon Recruitment Ltd Full time

    **Great working environment with employee benefits packages**: - **Work from stunning offices**: - **We’re seeing GREAT results within our business, and we’re growing!** **What’s the role?** With a focus on all things AML, this newly created role of AMP Compliance Specialist, plays a pivotal role in the onboarding of new customers, to the APLYiD...


  • Auckland, New Zealand Listinglogic Ltd Full time

    Account & Relationship Management (Sales)Full timeWe are seeking a Senior Customer Experience Specialist to support our Head of Customer Experience in elevating the customer journey across Australia, New Zealand, and the UK. This role is Auckland based and focused on delivering exceptional client outcomes, optimizing customer success processes, and driving...


  • Auckland City, New Zealand Figured Ltd Full time

    **Figured is poised** to take off from a position of strength with a market-leading product that offers real-time insights and AI capabilities to drive agricultural productivity and profitability. Supported by best-in-class SaaS metrics and key partnerships with leading accounting platforms, industry experts, and banking partners, Figured has created a...


  • Auckland City, New Zealand Starshipit Full time

    Empowering retailers to deliver great shipping experiences is what we do! As a rapidly scaling SaaS company, we are seeking a dynamic and experienced Head of Customer Success to join our team. We're looking for a senior leader with B2B SaaS experience, who can think strategically and muck in with operational activities. **The Role** **Key...


  • Auckland, New Zealand Waste Management Nz Limited Full time

    WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We're committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.Job DescriptionWe have a great opportunity for a Commercial Customer Service / Sales Support person to...


  • Auckland City, New Zealand Potentia Full time

    **Why you would like it**: - Direct impact on sales efficiency and partner success - Opportunity to shape sales strategy with data-driven decisions - Central role in a collaborative and supportive team **The opportunity**: Join the team in the bustling heart of Auckland CBD where you'll become the linchpin in sales and customer success strategies. With a...


  • Auckland, New Zealand Waste Management Nz Limited Full time

    WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We're committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.Job Description We have a great opportunity for a Commercial Customer Service / Sales Support person...


  • Auckland, New Zealand Wm New Zealand Full time

    Full timeAdd expected salary to your profile for insightsWM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We're committed to safeguarding our beautiful environment through sustainable management of our valuable resources.Put simply, sustainability is what we do.Company DescriptionWM New Zealand is New...