Customer Service Specialist

7 months ago

Auckland City, New Zealand Skys the Limit Development Full time

**Are you looking to make a proud found impact on the lives of others? Enjoy better work-life balance?**

If so, then we're right up your street Customer service is at the core of what we do. We understand the importance of a first great impression, particularly over the phone So if you have a knack for creating rapport and have exceptional people skills we would love you to join our team of like-minded motivated individuals, as a Customer Service Specialist in our “unique and not so traditional call centre”

**About Us**:
Skys the Limit Development is proud to be partnered with a Global Leader in the Personal Development and Success Education Industry, catering to individuals in over 150 countries. We offer exceptional Award-Winning online self-awareness and leadership programs having impacted the lives of over 127,000 individuals.

As this industry continues to experience rapid growth, we are looking to expand our team with proactive Customer Service Specialists. With a clear mission, exceptional marketing strategy, and the necessary tools and programs for success, we offer an exciting position for talented individuals to join our high-performing and self-motivated team.

**About the Role**

As a Customer Service Specialist, and first point of contact, your primary responsibility will be to handle inbound inquiries from clients interested in joining our platform and learning more about our products.

**The Office and Work Mates**

Being a participant in the worldwide online realm, this position is dedicated to remote work, allowing for placement in any part of New Zealand where there is an internet connection Expect to be enrolled with full training and 24/7 support. You may be working remotely but there is nothing distant about our team culture.

**Your Time**

This is a flexible, autonomous role, with operating hours designed to work around your schedule. We offer part-time and full-time positions. Please note we are seeking self-driven motivated individuals who can get the work done in a timely fashion, without being supervised or micromanaged.
- Have a growth mindset to progress personally and professionally
- Are willing to be the student and the teacher.
- Takes initiative to problem solve first then ask for help (please do ask for help).
- Ambitious and driven to achieve weekly and monthly sales targets.
- Takes ownership of your workload but also have strong team player tendencies to support others.
- A can-do attitude who thrives in an independent role.
- Excellent communicator across all boards with natural interpersonal skills.
- Understand how your attitude drives your success and you have the self-assurance to consistently bring your A-game

**Advantageous Skills (but not necessary)**
- Computer literacy skills.
- Rehearsed in social media platforms.
- A track record of high customer service performance.

**Daily involvement**
- Making inbound calls to new and existing customers.
- Clearly communicating our services and products with prospects, following a script for accuracy of information.
- Setting appointments and follow-up post-enquiries.
- Maintain thorough notes in our already established CRM system.
- Provide clear and effective tele and media communications.
- Attend 3 x weekly team training calls.
- And be an all-around engaged and responsive team member.

**What We Offer**
- Regular video conferencing and training calls.
- A dedicated mentor to guide you through the ‘ins and outs' of the job.
- 24/7 online support from our superstar support team.
- Access to our leadership and personal development courses at discounted rates
- Flexibility to run your own working day and encourage self-management.
- No experience is necessary but we do require you to have worked in the industry for at least 2 years.

**APPLY **at Skys the Limit Development** TODAY** and embark on an exciting journey of personal and professional growth

**What Next**

**Pre-Interview Conversation**: To initiate the journey, we'll have a brief phone interview of 5-10 minutes. This helps both you and us determine whether there's a natural fit.

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