Customer Service

6 months ago


Manukau City, New Zealand Service Foods Full time

**Do you thrive on helping others and have a knack for solving problems?**:

- ** Do you have an IT qualification and a strong knowledge of ERP and CRM systems?**:

- ** Do you enjoy Customer services?**:

- ** Are you available to work evenings and enjoy a fast-paced environment?**:

- **If so, we want to hear from you**

**With a focus on customer satisfaction, we are expanding our Customer Service - Technical Support team to provide outstanding assistance during evening hours.**

**The Role**:

- Immediate start
- Role: Full-time, permanent
- Location: Mangere, Auckland
- Days of work: Monday to Friday
- Alternate Sundays
- Shift timings: 3.00 pm start till 11.30 pm
- Hourly wages: $30.00 gross per hour

**In this role, you will**:
This role is the perfect opportunity for individuals passionate about creating exceptional customer experiences while delivering technical support to our customers and team members.

Some of the key tasks include:
Customer service:

- Follow through on any outstanding credits/credit requests with the Dispatch, Warehouse, and Accounts teams
- Enter customer orders via the ERP/CRM system.
- Communicate with Procurement and Customers with timely information on order fulfilment (backorders & out of stocks)

Technical Support:

- Identify technical issues reported by users and perform initial troubleshooting steps to diagnose and resolve problems.
- Educate customers on technical product features and functionalities.
- Foster positive customer relationships and strive for high satisfaction

**You are a perfect fit if you have**:

- A tertiary qualification in Computer Applications/IT.
- Experience with relevant technical support tools and software (a plus)
- Prior customer service experience (preferred)
- A strong knowledge of ERP and CRM systems (Sage 300 or Salesforce would be beneficial, however not a necessity).
- A strong knowledge of Database Management systems.
- A strong knowledge of IT security.
- A strong understanding of technical concepts and the ability to explain them in a clear and concise manner
- Excellent problem-solving and analytical skills
- Superior communication and interpersonal skills, with the ability to build rapport with customers.
- A positive and professional attitude with a commitment to providing exceptional service.
- Own transport and a valid NZ driver's license, given the job's hours and the workplace's location.

**We offer**:

- Competitive pay and benefits package
- A supportive and collaborative work environment
- Opportunity for professional development and growth

**If you are ready to embark on a rewarding career where you can make a difference, we encourage you to apply**

**THE EMPLOYER**:
Service Foods is New Zealand's largest privately family-owned and operated foodservice distribution business. The company has grown from humble beginnings in Christchurch to now operating over 200 refrigerated trucks, 14 distribution centres covering over 20 acres spread throughout the country, servicing 10,000+ clients supported by around 800 team members.

**Keen to join us?**
- To be considered for this role, you must be a New Zealand Citizen, resident visa holder or already have a valid visa that allows you to live and work in New Zealand._



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