Customer Service Specialist

5 months ago

Auckland City, New Zealand Arthrex Full time

Customer Service Specialist - Loan Kits

ARTHREX NEW ZEALAND

**Title**:
Customer Service Specialist

**Dept.**:
Operations

**Reports To**:
Customer Service Team Leader

**Updated**:
January 2021

**Mercer Code**:
N/A

**Summary Requirements**:
To perform this role successfully, an individual must be able to perform each essential activity to a satisfactory level.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

**Main Objective**:
The main purpose of this position is to manage all incoming orders from both internal and external customers to ensure customer needs are efficiently and accurately managed first time, on time.

Further, the role will ensure that customer escalations and complaints are managed and resolved in accordance with Arthrex Standard Operating Procedures (SOPs).

**Essential Duties and Responsibilities**:
Professionally manage incoming phone calls and process customer orders into the SAP order management system

Ability to achieve the required number of orders to be processed per quota

Provide customers with updates on backorders and all other relevant information which may impact the timely delivery of their order. Customers must be kept informed

Ensure all orders are processed within the required timeline to meet customer and business SLA’s

Effectively manage and respond to all calls that come through via our customer service telephone line. All calls and requests, should be managed to provide customers with a ‘positive experience’ every time they make contact with us

Coordinate with 3PL team for delivery process, pick, pack and invoicing

Provide dispatch and tracking details to customers / Commercial teams as required.

Ensure complete documentation of inward / outward movements and sample requests with approvals are maintained

Process Samples and Demo stock orders and other related Marketing and/or Medical Education requests as required

Required to work flexible hours as needed by the Customer Service department to include mandatory Month End/Quarter End/Fiscal Year End to ensure completion of all orders received have been processed, shipped and invoiced on time.

Others duties as assigned

**Incidental Duties**:
The above statements describe the general nature and level of work being performed in this role. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

**Education and Experience**:
Minimum of 3 Years Customer Service Experience required.

Order Processing and SAP experience preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:
Excellent analytical abilities

Good written and oral English language communication skills

Ability to work well within a group environment
Basic knowledge of Medical Terms relating to the products handled, desirable
Excellent Phone manner and Computer skills with an ability to multitask preferred
Attention to detail and ability to work under pressure with a sense of urgency

**Machine, Tools, and/or Equipment Skills**:
Intermediate to expert level Microsoft Excel

Proficient in Word, and Outlook

Advanced Telephone skills with both outbound and inbound calls, scanning and faxing documents

**Reasoning Ability**:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills

**Language and Communication Skills**:
**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to be mobile within the office and occasionally visit external locations. The employee must be able to lift and/or move up to 5 kilos.

**Vision Requirements**:
Meets vision requirements to use personal computer and read documents.

**Work Environment**:
Regularly work at Auckland office or Warehouse locations. The work environment characteristics described here are representative of activities an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Internal and External Relations**:
The position maintains ongoing relationships with Arthrex customers. We require the ability to obtain cooperation and convey accurate information in a timely, profesional and service-orientated manner.

Employee Signature __________________ Date _____

Internal Footer

  • Customer Support Specialist

    1 month ago

    Auckland, New Zealand Accs - Ares Customer Care Solutions Gmbh Full time

    Tradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our...

  • Customer Service Specialist

    5 months ago

    Auckland City, New Zealand Skys the Limit Development Full time

    **Are you looking to make a proud found impact on the lives of others? Enjoy better work-life balance?** If so, then we're right up your street! Customer service is at the core of what we do. We understand the importance of a first great impression, particularly over the phone! So if you have a knack for creating rapport and have exceptional people skills...

  • Customer Service Specialist

    5 months ago

    Auckland City, New Zealand DSV Full time

    Job Req Number: 74474 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Auckland. As a Customer...

  • Customer Service Specialist

    5 months ago

    Auckland City, New Zealand Xylem Full time

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...

  • Customer Service Specialist

    6 days ago

    Manukau City, New Zealand Cardinal Logistics (NZ) Full time

    **Posted**: 15/11/2024**Closing Date**: 15/12/2024**Job Type**: Permanent - Full Time**Location**: Manukau**Job Category**: Customer Solutions**As a Customer Service Specialist, you will be at the fore front of our customer services team, ensuring that our customers receive outstanding service and support. You will handle enquiries, resolve issues, and...

  • Customer Service Specialist

    2 months ago

    Manukau City, New Zealand Cardinal Logistics (NZ) Full time

    **Posted**: 07/10/2024 **Closing Date**: 07/11/2024 **Job Type**: Permanent - Full Time **Location**: Manukau **Job Category**: Customer Solutions **As a Customer Service Specialist, you will be at the fore front of our customer services team, ensuring that our customers receive outstanding service and support. You will handle enquiries, resolve issues,...

  • Customer Service Specialist

    2 months ago

    Auckland City, New Zealand Mercury Full time

    Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today Mercury is a bold future focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our...

  • Customer Service Specialist

    1 week ago

    Auckland City, New Zealand Mercury Full time

    Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today Mercury is a bold future focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our...

  • Customer Service Specialist

    3 months ago

    Manukau City, New Zealand Cardinal Logistics (NZ) Full time

    **Posted**: 05/09/2024 **Closing Date**: 08/10/2024 **Job Type**: Permanent - Full Time **Location**: Manukau **Job Category**: Customer Solutions **If you are an experienced customer service extraordinaire, this is the perfect opportunity for you to take a new step in your career. As a Customer Service Specialist, you will be at the fore front of our...

  • Customer Services Specialist

    3 weeks ago

    Auckland, New Zealand Avanti Finance Group Full time

    Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Customer Services Specialist Avanti Finance Group is a privately owned non-bank lender operating across New Zealand and Australia. We are on a growth mission...

  • Customer Services Specialist

    4 weeks ago

    Auckland, New Zealand Avanti Finance Group Full time

    Thank you for your interest in this position. We have received your application from Indeed, so the first step of your application is complete. To finish your application we will email you further details. Customer Services Specialist Avanti Finance Group is a privately owned non-bank lender operating across New Zealand and Australia. We are on a growth...

  • Customer Services Specialist

    3 weeks ago

    Auckland, New Zealand Avanti Finance Group Full time

    Thank you for your interest in this position. We have received your application from Indeed, so the first step of your application is complete. To finish your application we will email you further details. Customer Services Specialist Avanti Finance Group is a privately owned non-bank lender operating across New Zealand and Australia. We are on a growth...

  • Customer Service

    7 months ago

    Auckland City, New Zealand Universal Business Team Full time

    Join Aquafit as a Customer Service / Internal Sales & Sales Support Specialist **About Aquafit**: Aquafit, a leading manufacturer of PVC pipe solutions, is seeking a dynamic individual to join their team in the role of Customer Service / Internal Sales & Sales Support Specialist. As a family-owned business with deep roots in the trade, Aquafit is committed...

  • Customer Service Specialist

    2 months ago

    Wellington City, New Zealand KiwiRail Full time

    **Come on board and become part of our One Winning Team!** - Shift work - 24/7 (will include weekends and public holidays) - 50 hours per fortnight - Fixed term from early November to end April 2025, Wellington based **What you'll do** We have great summer opportunities for motivated Customer Service Specialists to join our team on a part-time, fixed-term...

  • Customer Service Specialist

    2 weeks ago

    Auckland, New Zealand Cardinal Logistics (Nz) Full time

    Posted: 07/10/2024 Closing Date: 07/11/2024 Job Type: Permanent - Full Time Location: Manukau Job Category: Customer Solutions As a Customer Service Specialist, you will be at the fore front of our customer services team, ensuring that our customers receive outstanding service and support.You will handle enquiries, resolve issues, and provide information...

  • Customer Service Specialist

    1 month ago

    Auckland, New Zealand Cardinal Logistics (Nz) Full time

    Posted: 07/10/2024 Closing Date: 07/11/2024 Job Type: Permanent - Full Time Location: Manukau Job Category: Customer Solutions As a Customer Service Specialist, you will be at the fore front of our customer services team, ensuring that our customers receive outstanding service and support.You will handle enquiries, resolve issues, and provide information...

  • Customer Services Specialist

    3 weeks ago

    Auckland, New Zealand Avanti Finance Group Full time

    Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Customer Services SpecialistAvanti Finance Group is a privately owned non-bank lender operating across New Zealand and Australia. We are on a growth mission...

  • Customer Services Specialist

    4 weeks ago

    Auckland, New Zealand Avanti Finance Group Full time

    Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Customer Services SpecialistAvanti Finance Group is a privately owned non-bank lender operating across New Zealand and Australia. We are on a growth mission...

  • Customer Service Specialist

    2 days ago

    Auckland, New Zealand Cardinal Logistics (Nz) Full time

    Posted: 15/11/2024Closing Date: 15/12/2024Job Type: Permanent - Full TimeLocation: ManukauJob Category: Customer SolutionsAs a Customer Service Specialist, you will be at the forefront of our customer services team, ensuring that our customers receive outstanding service and support. You will handle enquiries, resolve issues, and provide information about...

  • Customer Services Specialist

    4 weeks ago

    Auckland, New Zealand Avanti Finance Group Full time

    Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Customer Services SpecialistAvanti Finance Group is a privately owned non-bank lender operating across New Zealand and Australia. We are on a growth mission...