Claims Adjuster

3 days ago


Auckland, Auckland, New Zealand Medical Assurance Society Full time
Job Description

We are seeking a skilled and customer-focused Claims Adviser to join our team. As a Claims Adviser, you will be responsible for managing the claims process for our Members, providing exceptional service and resolving issues in a timely manner.

Main Responsibilities
  • Communicate with Members to understand their needs and provide solutions
  • Assess claims to determine eligibility and fair settlements
  • Work with assessors, repairers, and suppliers to resolve claims and minimize disruptions
  • Maintain accurate records and documentation for all claims
Requirements
  • Strong interpersonal skills, with the ability to build trust and respect with Members and stakeholders
  • Proven problem-solving ability and understanding of the insurance industry
  • Excellent computer literacy and knowledge of General Insurance products
  • Desirable: 1-2 years' experience in an insurance service role, preferably in Commercial or General insurance sector
About MAS

We are a mutual organization owned by our Members, committed to enabling financial health and wellbeing for them and our community. Our values include teamwork, mutual respect, and making a difference in people's lives.



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