Senior Claims Advisor

4 days ago


Auckland City, New Zealand Marsh Full time

**Senior Claims Advisor**

**What can you expect?**

Are you an experienced financial lines claims professional with the desire to excel and drive a culture of industry excellence? An exciting and rare opportunity has become available to join our Specialist Financial Lines Claims team in New Zealand.

You will be responsible for providing comprehensive specialist end to end support to our valued clients experiencing complex, high quantum, high profile and major loss financial lines claims.

In Addition to managing your portfolio, you will mentor junior claims advisors and participate in internal and external audits as appropriate, providing feedback and recommendations for improvements to help the department improve its operations.

**What is in it for you?**
- Exposure to sophisticated financial lines claims
- Professional environment where your career path really matters and is supported in our global organisation
- Great team environment with energetic and supportive colleagues
- Genuine work life balance - hybrid working model

**We will count on you to**:

- Handle specialist financial lines claims
- Provide high quality technical advice and support to our clients, from preparing the first notification for submission to the insurer through to final settlement, ensuring the client’s best interests are protected at all times
- Provide technical advice to clients and brokers on policy coverage and interpretation, and provide advocacy for the client in relation to insurer indemnity denials
- Drive the settlement negotiation process and negotiate on behalf of the client
- Act as a trusted advisor to a portfolio of clients, demonstrating value and driving results
- Manage external providers and interface with panel solicitors, loss adjusters and investigators as required
- Respond to queries from brokers and clients
- Conduct meetings and liaise with clients, insurers, claimants and external providers
- Manage moderate to complex claims in accordance with the Company’s processes and Client Service Agreements as required
- Prepare routine claims reports including claims trends analysis and summaries for the client and broker
- Maintain fully documented system based electronic files in accordance with Company standards and maintain a system prompted diary follow up procedure on each claim
- Identify opportunities for claims referral to and claims issues to our Advocates and work in collaboration with our Advocacy team

**We would like you to have**:

- Insurance claims management experience, including 2+ years’ experience in financial lines claims
- A Law Degree and experience in the legal environment and/or ANZIIF qualifications will be advantageous, but not a prerequisite
- Excellent oral and written communication skills
- Ability to maintain and strengthen relationships with clients and insurers and their respective agents and representatives
- Good negotiation and persuasion skills
- Demonstrated commercial acumen
- Good attention to detail and claims analysis
- Results-driven attitude and collaborative approach to your work

**About Marsh**:
**Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.



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