Claims Adviser

4 weeks ago

Wellington City, New Zealand Medical Assurance Society Full time

MAS was founded by a group of doctors in 1921 and is now the insurance and investments company for New Zealand's professionals.

MAS has never been an ordinary company. From the very start, we have enjoyed a trusted relationship with our Members who feel a sense of ownership of the mutual. We make things easier for our Members and provide them with outstanding customer service. That's why we're one of the most trusted insurance providers in New Zealand.

**He angitūtanga | The opportunity**

The Claims Recovery Adviser will ensure that a high degree of service will be provided to both internal and external customers in respect to all general insurance claims.
- Liaising with Assessors, Repairers and other suppliers
- Liaising and negotiating with other Insurers
- Referral of claims to credit control/debt collection agencies
- Maintenance of repayments to MAS
- Negotiating and determining settlements with third parties
- Undertaking recovery procedures where required, including attending Disputes Tribunal hearings
- Raising claims payment to delegated level of authority
- Providing general assistance to MAS business units
- Providing general assistance on any special tasks that may be requested by the Claims Management team

**Ngā āhuatanga kei a mātou | What's in it for you**
- Flexible work environment
- Subsidised Health Insurance (nib) for you and your family
- Here for Good Volunteer Day - giving back to our communities.
- Two additional MAS days just for you

Wellbeing benefits including vaccinations and health insurance discounts

**He kōrero mōu | Key attributes we are looking for**
- Proven teamwork and relationship building skills
- Excellent communication and interpersonal skills
- Strong client service ethic
- Good computer literacy
- Working knowledge and experience of Fire and General insurance policies
- Understanding of recovery processes and procedures
- Good time management and organisational skills
- Highly developed written and oral skills
- A thorough understanding of the Disputes Tribunal process
- Self-motivated
- An ability to work effectively under pressure
- An ability to prioritise tasks and meet deadlines
- An ability to work independently

**About MAS**

Founded in 1921, MAS is a hidden gem in the financial services sector. We look beyond our immediate Membership to see how we can also support the communities in which our Members live and work. The MAS Foundation whāinga (our purpose) is one expression of this focus, where we are already making a meaningful contribution to the health and well-being of New Zealand communities, particularly those that have traditionally been underserved by our health system.

We invest our Members's money in a sustainable and socially responsible way. We care about the impact the money we invest has on the planet and communities here in Aotearoa New Zealand and proud to be Toitū net carbon zero certified.

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