Claims Advisor

3 weeks ago

Auckland City, New Zealand Marsh Full time

Join a global company and world leader in Financial Services where we put the member at the center of everything we do. An exciting opportunity has become available for **Claims Advisor **to join **Marsh - Auckland office**.

**Prime responsibility**:
To provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation.

**What is in it for you?**
- Professional environment where your career path is supported within our global organization.
- Great team with close knit, energetic and supportive colleagues.

**Accountabilities**:
**Client and Broker Service**
- Meets service levels set out in Client Service Agreement or Claims Unit standards.
- Responds to queries from clients and brokers.
- Prepares routine and ad hoc reports including claims trends analysis.
- Prepares quarterly and/or annual claims reviews.

**Claims Technical**
- Manages basic to moderately complex claims according to the Company’s processes and client agreements, liaising with the Major Claims Unit as required.
- Liaises with clients, insurers, claimants and external providers and maintains relationships with contacts.
- Interprets policy wordings.

**Claims Administration**
- Data entry of incident reports and processing of other claims related information in Clearsight.
- Prepares and sends routine correspondence and other documents using Company templates.
- Prepares invoices as required for under-deductible accounts.

**Claims Advisory**
- Drives the settlement negotiation process and negotiates on behalf of client.
- Acts as advocate for the client and determines commercial/technical responses to insurer’s denials of liability.

**New and expanded business**
- Alert to new and expanded business opportunities and refers to senior colleagues as appropriate.
- Supports new and expanded business endeavours through provision of claims review data for tenders, renewals and proposals, and participates in client/prospect meeting as required;
- Participates in marketing presentations and client/broker education presentations as required.

**Qualification / Education**:
**Professional Accreditation/Membership**
- Tier 1.
- Associate member of ANZIIF.

**Educational Requirements**
- VCE or equivalent.
- Diploma Financial Services or Bachelor’s Degree.
- Undertake Company-directed compliance training.

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

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