Manager Client Services

2 months ago


Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 37302

**Department**: Insto Ops Client Services

**Division**: Institutional

**Location**: Auckland
About the role

Lead the Transaction Banking Client Service and Corporate Client Service teams to proactively integrate operational insights into the business strategy

Provide advice and solutions around process and product, understanding transaction complexity and driving a differentiated customer service offering

Be responsible for the day to day transactional support and operational functions specific to all Transaction Banking customer segments.

**In this role, you will have the opportunity to**:
Embed a culture for market leading Service differentiation, ensuring staff are actively engaged with customers and internal stakeholders leading to optimised customer outcomes

Identify and implement opportunities for automation, and self-help for customers

Manage and influence key stakeholder expectations and communications, to ensure problems or issues are identified and resolved by effectively communicating with Senior Management of Transaction Banking NZ

Develop Client Visitation plan to ensure differentiate service offering is meeting customer needs and areas of high effort are identified and resolved

Contribute to optimisation of Transaction Banking operating model through active management of process alignment, improvements and risk efficiencies

Manage day-day Service and Production capabilities for TB Client Service ensuring quality and timeliness of team deliverables.

**Role Location**: Auckland

**Role Type**: Permanent

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
Strong people leadership and demonstrated ability to create a high performing team

In-depth knowledge of Transaction Banking

Able to work effectively across multiple Stakeholders, experience at building relationships & influencing at senior levels

Operational management experience demonstrating strong delivery and Risk management capability

A successful track record in initiating and implementing change

Strong customer advocacy leading to proven service differentiation

So, why join us?

Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

Job Posting End Date

17/05/2023, 11.59pm,



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