Service Manager Client Service Support

4 weeks ago


Wellington City, New Zealand New Zealand Government Full time

Service Manager Client Service Support - Contact Centre Services Wellington

Permanent, Full-time position
- Lead people through a principle centred approach
- Drive an inclusive and collaborative culture
- Deliver excellent service for our people

We are looking for an exceptional leader with an engaging and people-centric approach to lead a large team of Customer Service Representatives (CSRs) to co-lead in our Contact Centre based in central Wellington. You will co-lead this site to deliver outstanding client service by encouraging service excellence at every opportunity.
Reporting into the Manager Contact Centre Services, your role will be varied and includes management of HR issues, leadership, motivation and the establishment, and maintenance of a client-centred environment.
Leading a large team of CSRs, you will coach, encourage, and inspire your team to succeed and deliver exceptional service. This includes frequently reviewing systems and creating a culture of continuous improvement.
As part of the Contact Centre leadership team, you will have the opportunity to be part of a team that is collaborative and prioritises people at the centre of its decision making.In our changing environment you will be situationally aware and play a key part in ensuring the successful delivery of the services to clients and stakeholders nationwide.
Your welcoming approach and Manaakitanga enables you to understand how to best lead a team to success.

The type of leader we are looking for has
- Experience in managing a team that delivers client services
- Great coaching skills for performance and development
- A high level of commitment
- Communication and relationship management skills that are well above average
- Strong planning, organisational and deployment skills

You will be involved in performance management and individualised coaching, performance monitoring and reporting, recruitment and training and advancing team professional development.

**Important recruitment information and dates**:

- Applications close: Sunday 20 August 2023
- Interviews for those who are shortlisted will be held the week of the 28th of August 2023

Position Description
- After reading the job description, what would you determine to be the most important role of a Service Manager?

**Salary range**: $100,068.00 - $124,529.00


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