Client Service Concierge

1 week ago

Auckland City, New Zealand Canon Full time

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
- Role will be based at our client site in Auckland CBD
- Full time position from Monday to Friday
- Fun dynamic team with room for growth

**About the Role**

As the Client Service Concierge, you will be the first point of contact for all visitors and will ensure a first-class experience is received. The Client Service Concierge is required to maintain confidentiality, show discretion, represent the client in ethical and professional manner and also maintain a comprehensive knowledge of organisation structure and employees.

**Main Duties**
- Ensure customer satisfaction targets are achieved
- Meet and greet all visitors and staff arriving onsite whilst ensuring this is done in a professional manner
- Responsible for the efficient utilisation of the Visitor Registration System of the building
- Client and hosts liaison
- Managing an immaculate front office area including answering phone calls promptly, professionally and attentively
- In charge of Meeting and Events amenities and assists with event setup or set down
- Assist catering with serving food & beverages and other event services as required
- Assist with room bookings administration
- Escorting clients to our meeting rooms when required
- Ensure your site is compliant with Canon and client Health & Safety Standards

**Key Requirements**
- Proven experience in corporate hospitality or Reception for 4- or 5-star work environment (minimum of 2 years)
- Enjoy supporting a diverse, high energy team
- Superior organisational skills, professional presentation and attention to details
- Intermediate MS Office skills and room booking software experience preferable
- Excellent communication skills
- A positive attitude and a flexible and adaptable nature
- Ability to work within a team and independently when needed is crucial
LI-MM1
- We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity._
- As an equal opportunity employer, all applicants will be considered. _
- Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work._

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