Manager Client Service Operations

4 weeks ago


Auckland City, New Zealand New Zealand Government Full time

Manager Client Service Operations - Takapuna
- Full-time, Permanent Role
- Location: Takapuna Service Centre
- Salary range starting from $85,749.00

We have an exciting opportunity for a Manager Client Service Operations to join our Takapuna team.
The Manager Client Service Operations provides daily client facing operational leadership and management within the Service Centre, by maintaining a high-performance people centric culture that delivers the range of MSD services and products to clients, meets current and future expectations and demand for services, and contributes to sustainable client outcomes that align to MSD strategic priorities.

**A look at your everyday work, you will be required to**:

- Think, plan, and act to engage the team in MSD's purpose and position the team to meet daily demand for services achieving sustainable outcomes for clients.
- Manage planning for daily resourcing which provides for sufficient capacity and capability to deliver services to meet daily service demand, including workforce planning and workflow management.
- Coach for high performance, supporting and enabling the service centre team in their development journey through Te ara piki. Contribute to the management of feedback and reporting systems to monitor performance, ensuring that this is supported by coaching for high performance.
- Identify risks, providing advice on actual or potential risks and impacts in a timely and reliable manner, directing problem solving, risk mitigation and issue resolution as required.
- Create the conditions and an environment that support Te Ao Māori and Te Tiriti o Waitangi in all decisions to ensure Te Pae Tata is delivered and embedded in your business group.

**Key attributes needed**:

- A client centric way of working
- Experience in people leadership
- Relevant Stakeholder relationships and internal networks
- Confidence in managing operations to achieve results
- Calm under pressure and solution focuses
- Experience in delivering MSD Products and Services

**Our benefits include**:
Annual pay progression every October, flexible work from home options, and other benefits such as a vision-care allowance, healthcare provider reimbursement, te reo Maori competency allowance, Southern Cross Health Insurance staff discount, capability development framework, generous family leave provisions, and practical wellbeing support through Poutuara.

Position Description

How to apply

**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. Please ensure you address the Key Accountabilities/Success Factors in the position description and key attributes noted in the advertisement.

**Closing Date**: 18 April 2023

**Salary range**: $85,749.00 - $128,623.00



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